Referral Coordinator

Solaris Health Holdings LLC•Grand Rapids, MI

52d

About The Position

The Referral Coordinator serves as the primary contact and resource for patients, primary care physicians, and other healthcare service providers. The role manages incoming telephone calls, verifies benefits and services, schedules patient appointments, and responds to patient information needs. The coordinator handles new and existing patient referrals, insurance and authorization checks, referral documentation, patient chart preparation, copayment updates, and mailing new-patient packets. The position also assists with other front-office duties as needed and performs related tasks as assigned. Employees are expected to follow applicable laws and organizational policies, protect patient health information under HIPAA, report suspected concerns or violations, and complete annual compliance training.

Requirements

High school diploma or equivalent required.
Knowledge of medical terminology.
Exceptional patient service throughout interactions.
Phone etiquette skills.
Ability to communicate clearly in person and over the telephone.
Ability to follow up on all communications.
Skill in using computer programs and applications, including Microsoft Office.
Knowledge of healthcare system operations such as EMR.
Compliance with HIPAA regulations for patient confidentiality.

Nice To Haves

One year of experience working in a medical office preferred.
Knowledge of insurance preferred.
Urology experience preferred.

Responsibilities

Manage new and existing patient referrals.
Verify insurance type and obtain proper authorization as needed.
Contact referring physicians to obtain referral forms.
Obtain additional documents as needed.
Record referrals in the computer system.
Ensure new patient charts are complete.
Update copayments in the computer system.
Mail new-patient packets.
Assist with front-office duties as needed.
Perform other position-related duties as assigned.
Answer and appropriately manage incoming telephone calls, verify benefits and services, schedule patient appointments, and respond to patient information needs.
Follow ethical and legal requirements, organizational policies, HIPAA confidentiality practices, reporting procedures, and annual compliance training requirements.