Referral Coordinator

U. S. Digestive Health•Newark, DE

About The Position

The Referral Coordinator coordinates insurance referrals for patients’ upcoming visits and procedures. The role involves entering and scanning referral information, gathering details needed to schedule procedures and office visits, maintaining patient records in the Allscripts EMR system, and communicating with patients, primary care physicians, referring offices, and in-office departments and providers. The coordinator also supports open-access hospital bookings and procedure preparation, documents patient status and appointment outcomes, and completes tasks accurately and promptly. This is a Category III position with no occupational exposure to bloodborne pathogens.

Requirements

High school diploma.
Organization and good communication skills.
Willingness to travel if needed.

Nice To Haves

Medical referral experience.
Experience with the Allscripts EMR system.
Knowledge of medical terminology.

Responsibilities

Enter and scan patient referral information.
Contact primary care physicians, patients, and in-office departments and providers to obtain information needed to schedule procedures and office visits.
Enter demographic information into the Allscripts EMR system.
Create new patient charts.
Identify whether requested services are ASAP, screening, office visits, or open access.
Mail or fax responses and letters to referring offices.
Document information completely and thoroughly in patients’ charts.
Text appointment options to patients using the Artera texting app.
Document when patients have a no-show status after an appointment and notify the appropriate parties.
Discharge patients from the practice by certified letter after following the required protocol, including notifying the patient, PCP, and usual in-office provider.
Assist with hospital booking sheet documentation when a patient is scheduled at a hospital through the open-access process.
Print preparation instructions for procedures scheduled through the open-access department and address envelopes as needed.
Complete tasks in a timely, complete, and accurate manner.
Interact regularly with referring provider offices.
Work cooperatively with other employees in and outside the office.
Perform other duties as assigned.