Referral Coordinator

Heartland Alliance Health • Chicago, IL

5h • $35,000 - $50,000

About The Position

This position provides medical referral coordination services to facilitate patient medical appointments and services both within and outside the institution. It involves communicating and coordinating services with participants, a diverse healthcare team, and external stakeholders. Individual accountabilities and work volume are established through annual Success Objectives. The role administers and tracks referrals through electronic health record and other systems, supports participants in accessing insurance and public aid, and uses independent decision-making and problem-solving to coordinate referrals among onsite and offsite providers.

Requirements

• High school diploma.
• At least one year of experience in a medical office setting; two years preferred.
• Two years of experience working with PCs and Microsoft Office Suite.
• Ability to perform the essential duties satisfactorily.
• Ability to prioritize tasks from different sources in a professional manner consistent with the mission of Heartland Alliance.

Nice To Haves

• Two years of experience in a medical office setting.
• Previous experience with an electronic health record system.
• Bilingual in English and Spanish.

Responsibilities

• Administer referral orders in an electronic health record system (EHRS).
• Enter data into an electronic health record system (EHRS).
• Track referrals to JSH/IRIS or other institutions and systems.
• Contact participants and case managers by telephone or direct mailings.
• Create reports describing referral outcomes.
• Make patient referral decisions and solve problems independently while coordinating with multiple onsite and offsite providers.
• Administer referrals to onsite and offsite providers and programs, including Stroger’s IRIS system, dental services, Stand Against Cancer, Goldie’s Place, and Illinois Eye Institute.
• Assist participants in acquiring public aid, medical cards, and All Kids insurance as necessary.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• Wellness programs
• Employee Assistance Program (EAP)
• Tuition reimbursement and educational assistance
• 401(k) retirement savings plan
• Life insurance
• Short-term and long-term disability insurance
• Paid time off (PTO)
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED