Referral Coordinator

One Community Health•The Dalles, OR

13d•Onsite

About The Position

The Referral Coordinator provides administrative and coordination support to medical, dental, and behavioral health teams. The role serves as a liaison between patients and outside services recommended by providers, helping patients obtain information, schedule appointments, and access specialty care and other essential services. The coordinator communicates with patients and external partners by fax, phone, and computer; processes and tracks referrals; verifies insurance coverage; gathers required information; and performs other duties as assigned. This is a full-time, onsite position at the clinic in The Dalles, Oregon, with a Monday–Friday schedule from 9 a.m. to 6 p.m. The position is hourly and non-exempt, with starting pay of $20 per hour and increases based on clinical experience and certifications. An additional $0.75 per hour is offered for bilingual proficiency in English and Spanish.

Requirements

Two years of clerical, reception, administrative, or secretarial experience in a medical/dental setting, healthcare insurance organization, or high-volume office environment, or an equivalent combination of education and experience.
High school diploma or equivalent.
Strong written and verbal communication skills.
Knowledge of and compliance with HIPAA and privacy laws.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Knowledge of medical terminology.
Ability to work independently and collaboratively within a team.
Customer service and workplace safety knowledge.
Ability and willingness to work in a dynamic, changing community healthcare environment.
Strong organizational skills and ability to prioritize tasks with competing deadlines.
Ability to meet team and organizational goals with accuracy and attention to detail.

Nice To Haves

Bilingual proficiency in English and Spanish.
Post-high-school education in administrative or office/clerical coursework.
Experience in a clinic, including family practice or pediatrics, hospital, or pharmacy setting.
Experience working with low-income or multi-ethnic populations.
Experience with EPIC EMR.

Responsibilities

Communicate with patients and outside partners by fax, phone, and computer.
Process and track referrals.
Verify insurance coverage.
Gather information required to coordinate referrals.
Provide administrative and coordination support to medical, dental, and behavioral health teams.
Perform other duties as assigned.