Outreach and Referral Coordinator

Bird's Eye Medical•Lacey, WA

1d•$65,000 - $85,000•Onsite

About The Position

Bird's Eye Medical (BEM) is a Washington-based mobile health organization that has delivered more than 1,200 mobile clinics statewide, bringing free preventive health screenings and services directly to underserved rural, tribal, and community populations. We're expanding our team to support a new Rural Health Transformation mobile clinic program serving Clallam, Grays Harbor, Jefferson, and Pacific Counties. The Outreach and Referral Coordinator builds and maintains the community relationships that make our mobile clinics possible. This role handles day-to-day outreach, telehealth support and scheduling, event promotion, host-site coordination, and participant referral follow-through across our four-county service area, working closely with our Director of Mobile Teams and community partners including AASCW and tribal health programs.

Requirements

1-3 years of experience as a Community Health Worker or in a related community outreach, social services, health navigation, telehealth, or healthcare scheduling role
Relationship-building experience with diverse rural, tribal, and underserved communities
Comfortable troubleshooting technology (tablets, hotspots, video platforms) in field conditions
Valid driver's license and current auto insurance
Reliable personal vehicle (mileage reimbursed at the current IRS rate)
Able to travel at least 60% of the time (may exceed 60% depending on schedule) across a multi-county rural region
Overnight hotel stays may be required depending on event schedules (company-paid, plus per diem and a travel bonus)
Effective communication — clear and professional in meetings, by phone, and in person
Exceptional organization and time management; manages competing priorities while remaining professional and calm
Attention to detail and accuracy at high volume; self-directed, flexible, and effective with minimal supervision
Technological proficiency, including MS Office 365, scheduling software, and spreadsheets for data tracking
Positive interpersonal skills with a wide range of individuals; results-oriented under firm deadlines, working independently and as part of a team
Must pass a background check

Nice To Haves

Bachelor's degree or higher a plus
Bilingual (Spanish or other) a plus
Familiarity with HIPAA and patient privacy practices a plus

Responsibilities

Develop and maintain relationships with community host sites, tribal health programs, county health departments, libraries, senior centers, and other local partners
Coordinate event logistics with host organizations, including site accessibility checks and day-of communication
Manage outreach materials and channels: flyers, event calendars, social media, local media, and partner newsletters
Identify local healthcare providers and specialty care facilities, and support participants in accessing referrals (ADRC, providers, social services) with a warm handoff, consent, and follow-through
Schedule and confirm participant telehealth appointments and manage provider availability and calendars for telehealth coverage
Administer the telehealth platform — device setup, readiness and connectivity checks before each event, and real-time technical support during sessions, including backup workflows in low-coverage areas
Track outreach activity, event attendance, and referrals from scheduling through completion — including telehealth encounters — in BEM's reporting system
Participate in monthly coordination calls with AASCW and internal team meetings, and travel to mobile clinic sites throughout the four-county region