Referral and Diagnostic Coordinator

Innovative Hematology, Inc.•Indianapolis, IN

About The Position

The Referral and Diagnostic Coordinator supports Innovative Hematology, Inc. clinical operations by coordinating outpatient referrals, imaging studies, diagnostic services, and related external procedures for pediatric and adult patients across all providers and diagnoses. The role advocates for patient and family needs and monitors outcomes of external care coordination. It also participates in the organization’s clinical structure and multidisciplinary approach to care. The coordinator uses the electronic health record for navigation and accurate chart review, and facilitates prompt verbal and written communication with providers, team members, patients, and families in accordance with organizational clinical communication guidelines, policies, and procedures. This position is open to Indiana residents and requires routine presence at IHI’s Indianapolis Center, with on-site frequency dependent on role and department needs. Employees must enable multi-factor authentication using a personal smartphone or smart device to access IHI systems.

Requirements

High school diploma or GED.
At least 2 years of experience in a medical office setting.
Indiana residency.
Routine presence at the IHI Center in Indianapolis, with frequency dependent on role and department needs.
Enable multi-factor authentication through a personal smartphone or smart device to access IHI systems.

Nice To Haves

Associate degree in a healthcare-related field.
Experience in a specialty physician group.

Responsibilities

Coordinate outpatient referrals, imaging studies, diagnostic services, and related external procedures for pediatric and adult patients across IHI providers and diagnoses.
Advocate for patient and family needs and monitor outcomes of external care coordination.
Participate in the organization’s clinical structure and multidisciplinary approach to patient care.
Navigate the electronic health record and conduct accurate chart reviews.
Facilitate prompt verbal and written communication with providers, team members, patients, and families in accordance with organizational guidelines, policies, and procedures.