Referral Coordinator Jobs

About The Position

Requirements

• High School Diploma/ GED
• 1 year of experience in customer service, administrative, or healthcare settings.
• Full time hours (1.0 FTE)

Nice To Haves

• Experience working with medical referrals
• 2 years of experience in a healthcare setting
• Knowledge & understanding of basic medical terminology
• Strong computer aptitude including knowledge of Microsoft Office (Word, Excel, Outlook)
• Demonstrated strength in communication, customer service, organization, attention to detail and the ability to work independently
• Ability to multi-task and respond quickly or reprioritize based on changing needs
• Strong teamwork skills
• Experience with insurance carriers including medical assistance programs

Responsibilities

• Utilizes information provided via phone, fax, or online submission form to create patient’s profile within EMR
• Transcribes clinical information provided to inform internal providers of patient status
• Utilizes effective communication methods with patient, caregivers and healthcare teams across specialties within, and external to, Gillette to ensure patients are placed at the correct time, with the correct provider, and has any necessary ancillary services
• Obtains and updates patient demographic, financial, and medical information with a high level of accuracy. Is accountable to provide quality, complete, and timely scheduling & registration of patients
• Effectively communicates in both verbal and written documentation
• Proactively contacts patients and families for appointment scheduling and pre-clinic planning
• Schedules across all medical and integrative care services, recognizing the appropriate timeframe for services based on the patient’s unique needs
• Coordinates appointment appropriateness and ‘urgency’ in collaboration with internal providers and/or clinic nurses
• Verbally collects record information to be sourced by HIM team for the purposes of informing internal teams of pertinent medical history
• Consults with providers, nurses, provider relations liaisons, and leadership to resolve complex patient situations
• Actively enrolls new patients to our patient portal and appointment reminder systems so they’re able to access care information through multiple modalities
• Provides pertinent details for scheduled visits including: NPO guidelines, sleep instructions, required imaging, and other expectations
• Protects patient confidentiality in alignment with HIPAA expectations

Benefits

• retirement savings match
• tuition and certification reimbursement
• paid time off
• health and wellness benefits