Referral Coordinator-Inbound

SOUTHERN SPORTS MEDICINE PARTNERS LLC•Morganton, NC

32d•Onsite

About The Position

PartnerCare, an affiliate of Comprehensive Pain Consultants, is seeking a compassionate Referral Coordinator – Inbound for its CPC Murphy practice in Murphy, North Carolina. The role reviews and processes incoming referrals from external providers, primarily for new patients and occasionally for existing patients. It helps initiate patient care by verifying referral information, obtaining past medical records and imaging, coordinating with referring offices and clinical teams, and scheduling appointments. The position also supports patients with appointment details, pre-visit instructions, service navigation, and related logistics. The ideal candidate provides a welcoming patient experience, works well with others, responds constructively to feedback, and demonstrates compassion, accountability, respect, and excellence. The practice provides comprehensive pain management care through interventional pain specialists and serves patients with a range of chronic pain conditions.

Requirements

High school diploma or equivalent.
1–2 years of experience in a healthcare referral, scheduling, or front office coordination role.
Working knowledge of insurance requirements and prior authorization protocols.
Strong communication, customer service, and organizational skills.
Ability to multitask while maintaining accuracy and attention to detail.
Compassion for patients experiencing chronic or acute pain, and the ability to work collaboratively and respond openly to feedback.

Nice To Haves

Associate degree or healthcare training.
Experience with electronic medical records; eClinicalWorks (eCW) is preferred.
At least two years of relevant experience; newer teammates may be trained if they demonstrate a focus on patient care, service, and teamwork.

Responsibilities

Receive and process inbound referrals through eFax, EMR, phone, email, and third-party platforms.
Review referral documents for completeness and accuracy, including diagnosis, insurance, and provider information.
Enter referral information into the EMR, create patient charts, and promptly contact patients to schedule appointments.
Monitor open referrals and make repeated patient contact attempts by phone and text until appointments are scheduled.
Record reasons referrals are not scheduled in the EMR and update referring provider partners.
Handle calls from referral sources, referred new patients, and self-referrals to coordinate scheduling.
Screen self-referrals using patient criteria and defined screening scripts before scheduling.
Contact patients with appointment details, pre-visit instructions, and next steps.
Guide patients in navigating referred services, such as imaging centers and specialists.
Address patient questions and coordinate logistics to minimize delays.
Coordinate referral handoffs with external offices and provider groups.
Work with clinical teams to confirm referral order accuracy and urgency.
Escalate issues or delays to appropriate clinical or administrative staff.