Quality Manager Jobs

About The Position

Requirements

• Food service industry experience is required.
• Restaurant, retail, or supervisory experience is required.
• Food Safety and Serve Safe Certification.
• Must be able to fluently speak and read English.
• Math and writing skills.
• Ability to anticipate and understand guest needs and exceed expectations.
• Ability to set compelling targets and deliver on commitments.
• Ability to make sound decisions based on analysis, experience, and judgment.
• Ability to build effective teams by placing people appropriately, enabling decision-making, and celebrating team success.
• Must be physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
• Must be able to lift 30 to 50 pounds and perform motions involving pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Responsibilities

• Lead operational excellence and maintain a focus on 100% guest satisfaction.
• Recruit and develop team members and support their training.
• Achieve financial goals, including sales projections, while controlling expenses.
• Use effective communication and coaching skills.
• Manage purchasing, scheduling, sales, training, and physical facilities maintenance.
• Oversee shift processes and team members to deliver a friendly guest experience and prepare products according to operational and quality standards.
• Provide leadership, direction, and motivation to the store team, directly or through Shift Leaders and/or an Assistant Manager.
• Counsel, discipline, promote, or terminate store-level employees.
• Remain engaged with customers and employees and pursue continuous improvement of store operations.
• Operate the restaurant cost-effectively and remain accountable for the store’s full P&L.

Benefits

• Competitive salary
• Monthly bonus program
• Employee meal discounts
• Medical, dental, vision, and prescription insurance with company contribution
• Paid vacation