Restaurant Manager
Dunkin (Quality Brand Group) • Glendale, MO16d
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Restaurant Manager
Dunkin (Quality Brand Group)•Glendale, MO
About The Position
The Restaurant Manager at Quality Brand Group LLC, a Dunkin’ franchisee, administers and oversees recruitment and development of team members and ensures operational standards for quality, service, and cleanliness are implemented effectively. The manager helps establish and achieve sales and profitability goals, operates the restaurant cost-effectively, and is accountable for the store’s full profit-and-loss statement. The role requires applying knowledge and leadership, staying engaged with customers and employees, and continuously improving store operations. During an assigned shift, the Restaurant Manager manages the people and processes needed to provide a friendly guest experience, prepare products to operational and quality standards, and manage service delivery. The manager provides leadership and motivation directly or through Shift Leaders and/or an Assistant Manager, and is responsible for counseling, disciplining, promoting, or terminating store-level employees.
Requirements
- Experience in the food service industry is required.
- Food Safety and Serve Safe Certification.
- Must be able to fluently speak and read English.
- Math and writing skills.
- Restaurant, retail, or supervisory experience required.
- Ability to anticipate and understand guests’ needs and exceed their expectations.
- Ability to set compelling targets and deliver on commitments.
- Ability to make sound decisions based on analysis, experience, and judgment.
- Ability to build effective teams by placing the right people in the right roles, enabling decisions, and celebrating team success.
- Must be physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
- Must be able to lift 30 to 50 pounds and perform motions involving pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.
- Highly motivated and enthusiastic, with the demonstrated ability to think and work independently.
Responsibilities
- Lead operational excellence and maintain a focus on 100% guest satisfaction.
- Recruit, develop, train, and lead team members.
- Ensure operational standards for quality, service, and cleanliness are implemented and followed.
- Manage shift processes and staff to deliver a great guest experience.
- Ensure products are prepared according to operational and quality standards and manage service delivery.
- Help establish and achieve sales and profitability goals while controlling expenses.
- Manage purchasing, scheduling, sales, training, and physical facilities maintenance.
- Use communication and coaching skills to motivate the store team.
- Counsel, discipline, promote, or terminate store-level employees.
- Remain engaged with customers and employees and drive continuous improvement of store operations.
- Maintain accountability for the store’s full P&L statement.
Benefits
- Competitive salary
- Monthly bonus program
- Employee meal discounts
- Medical, dental, vision, and prescription insurance with company contribution
- Paid vacation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
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