Restaurant Manager

Dunkin (Quality Brand Group)•Phoenix, AZ

16d

About The Position

Quality Brand Group LLC is a multi-store Dunkin’ franchisee operating locations in Arizona, Colorado, Florida, Nevada, and Texas. The Restaurant Manager administers, directs, and oversees recruitment and development of store team members and ensures operational standards for quality, service, and cleanliness are implemented effectively. The role contributes to sales and profitability goals, operates the restaurant cost-effectively, and is accountable for the store’s full P&L statement. The manager provides leadership and direction to the store team, remains engaged with customer and employee needs, and drives continuous improvement in store operations. During assigned shifts, the manager oversees the people and processes needed to provide a great guest experience, ensure products are prepared to operational and quality standards, and manage service delivery. The role includes authority to counsel, discipline, promote, or terminate store-level employees.

Requirements

Food service industry experience is required.
Restaurant, retail, or supervisory experience is required.
Must be able to speak and read English fluently.
Math and writing skills.
Food Safety and Serve Safe certification.
Guest-focused approach, including anticipating and understanding guest needs and exceeding expectations.
Ability to set compelling targets and deliver on commitments.
Problem-solving and decision-making skills, using analysis, experience, and judgment.
Ability to build effective teams and enable team members to make decisions and celebrate success.
Must be physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds and perform motions involving pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.
Highly motivated and enthusiastic, with the demonstrated ability to think and work independently.

Responsibilities

Lead operational excellence and focus on achieving 100% guest satisfaction.
Recruit, develop, train, and lead store team members; provide direction and motivation directly or through Shift Leaders and/or an Assistant Manager.
Ensure products are prepared according to operational and quality standards and manage service delivery during assigned shifts.
Implement and apply operational standards for quality, service, and cleanliness.
Assist in setting and achieving store sales and profitability goals; manage the store’s P&L and control expenses.
Manage purchasing, scheduling, sales, training, and physical facilities maintenance.
Use effective communication and coaching skills.
Counsel, discipline, promote, or terminate store-level employees as needed.
Drive continuous improvement in overall store operations.