Quality Assurance Manager

BBMA•Atlanta, GA

14h

About The Position

The Quality Assurance Manager (QA) supports risk prevention, safety, and compliance across Big Blue Marble Academy’s portfolio of schools. Working with school management and BBMA Operations, the role helps prevent losses and ensure ongoing compliance with safety initiatives, applicable regulations, and company standards. The manager drives consistency, quality, and continuous improvement while fostering accountability, partnership, and growth across schools. The position involves regular site visits, with 60–75% travel, and collaboration across departments and levels of operations. The QA Manager develops and maintains auditing, reporting, training, and tracking systems; analyzes operational data and feedback; and communicates findings and recommendations to senior leadership and other stakeholders. The role also leads special projects related to quality, compliance, and operational improvement. Employment is contingent upon successful completion of a background check, pre-hire screenings, and onboarding. Employment is at-will.

Requirements

Bachelor’s degree.
At least five years of risk management and quality assurance experience, which may include combined operations experience.
Exceptional analytical, problem-solving, and decision-making skills.
High proficiency in Microsoft Excel, including pivot tables, formulas, and data analysis.
Experience with quality assurance systems, databases, and reporting tools.
Ability to manage multi-site projects and drive results.
Excellent verbal and written communication skills and strong attention to detail.
Ability to take initiative and complete tasks autonomously while maintaining quality standards.
Ability to travel regularly to support business needs.

Nice To Haves

Additional certification in a relevant area, such as Certified Risk Management Professional (CRMP), Risk Management Professional (RMP), Certified Materials & Resource Professional (CMRP), Certified Safety and Health Manager (CSHM), OSHA Safety and Health Fundamentals, or Certified Risk Manager (CRM), or similar.
Background building early-warning or predictive analytics systems.
Risk management and quality assurance experience in multi-site environments.
Knowledge of childcare licensing regulations and compliance standards.

Responsibilities

Lead and conduct quality assurance audits across locations, identifying compliance gaps.
Predict and prevent risks before they materialize.
Establish and track KPIs, report trends, and develop early-warning systems and predictive models related to quality, compliance, and service delivery.
Partner with BBMA Operations to ensure assigned schools comply with federal, state, and local laws and childcare licensing regulations, and evaluate performance against standards.
Develop, train, implement, and maintain standard operating procedures and best practices, and build risk awareness and scenario-based readiness.
Monitor adherence to company policies, safety standards, and licensing requirements.
Identify opportunities to improve consistency, efficiency, and school performance.
Analyze operational and other data to drive quality improvements.
Support BBMA Operations through coaching and ongoing development.
Create and manage training content within the Learning Management System (LMS).
Conduct regular site visits to evaluate school performance; travel is 60–75%.
Identify recurring issues and partner with leadership on sustainable solutions.
Develop and manage auditing tools, reporting systems, and tracking processes.
Review parent and staff feedback to improve service quality and experience.
Prepare detailed reports on audit findings, trends, and improvement plans.
Communicate insights and recommendations to senior leadership and key stakeholders.
Collaborate across functions to align and implement initiatives successfully.
Lead special projects related to quality, compliance, and operational improvements.
Maintain confidentiality of company information and data.