QUALITY ASSURANCE MANAGER

Apis Services Inc • Reading, PA

6d

About The Position

Supportive Concepts for Families, Inc. is seeking a Quality Assurance Manager to support and oversee quality initiatives throughout program operations and the organization. The role focuses on improving service delivery while making effective use of limited resources. The manager oversees quality management activities, audits, monitoring, licensing preparation and reviews, incident reporting, and investigation-related follow-up. The position also provides training and guidance to Program Specialists on licensing and regulatory compliance and works with internal teams and outside entities.

Requirements

• One of the following education and experience combinations: high school diploma and 6 years of experience working directly with individuals with IDD or autism; associate degree and 4 years of that experience; or bachelor's degree in a human services field and 2 years of that experience.

Nice To Haves

• Specialized knowledge of Excel and PowerPoint.
• Basic knowledge of statistical operations and functions.
• Knowledge of local, state, and federal human services rules and regulations.
• Excellent communication, writing, documentation, and personnel record-keeping skills.
• Excellent organizational skills and attention to detail.
• Team leadership capability.

Responsibilities

• Assist with developing and overseeing quality initiative strategies throughout program operations and the organization.
• Maintain required Quality Assurance or Quality Management certifications.
• Oversee quality management activities, including IM4Q, Provider Monitoring, audits, and associated activities.
• Assist in developing Quality Assurance work plans.
• Monitor and track activities, complete reports, and attend internal meetings as required.
• Respond to questions and provide additional information requested by administrative entities.
• Review Waiver monitoring forms and meetings and ensure required follow-up actions are completed.
• Conduct random quality oversights at least monthly and as requested.
• Oversee completion of the ODP self-assessment twice annually.
• Provide training and guidance to Program Specialist positions regarding licensing and regulatory compliance.
• Review ISP, SNAP, BSP, and/or RPP paperwork for accuracy.
• Prepare and maintain required licensing files for each resident throughout the year and follow up with Program teams for missing items.
• Facilitate preparation for licensing and quality reviews conducted by outside entities.
• Facilitate on-site inspections with licensors in conjunction with Sr. Regional or Regional Directors.
• Review noted events to determine whether they are reportable and consult the investigation team when needed.
• Enter incidents into EIM as required and complete final reports within established timeframes.
• Participate as a peer reviewer in the investigation process as needed.
• Ensure Investigation Panel Recommendations are completed.
• Represent residents, staff, and the agency positively to neighbors, doctors, families, and the public.

Benefits

• $2,000 sign-on bonus.
• Competitive compensation.
• DailyPay access to earned wages before payday.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off.
• Employee assistance program.
• Wellness programs.
• Employee referral bonuses.
• Company-paid training.
• Professional development, certification, and leadership development opportunities.
• Career advancement opportunities and opportunities across multiple service lines.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED