Quality Assurance Manager

Payarc LLC • Greenwich, CT

8d

About The Position

The Quality Assurance Manager ensures that ISO (Independent Sales Organization) standards are met or exceeded and leads and improves the quality organization, including the company’s systems, processes, and customer specifications. The role oversees quality assurance analysts, audits, regulatory compliance, testing methodologies, quality control standards, metrics, and written quality policies and procedures. It also works across departments to solve problems, communicate defects and requirement variances, and understand the purpose and concepts behind software features. The manager conducts employee evaluations and supports career development, while also providing operational assistance as needed.

Requirements

• At least 3 years of experience in a similar role.
• Experience working with payment processing applications or products.
• Knowledge of the acquiring business, including industry trends, business risk factors, and operational procedures associated with booking merchants.
• Proficiency in HubSpot and TSYS.
• Advanced computer skills and proficiency in Microsoft Office.
• Bachelor’s degree required.
• Detail-oriented, with strong analytical, organizational, planning, and prioritization skills.
• A sense of ownership and pride in performance and its impact on company success.
• Team-player approach.
• Highly proficient verbal and written communication skills.
• Strong technical aptitude or willingness to learn.
• Strong interpersonal skills for effective interaction with key internal and external contacts.
• Judgment and resourcefulness to solve problems independently.

Responsibilities

• Hire, train, and manage a team of quality assurance analysts.
• Lead internal and external operational audits that directly or indirectly affect operational efficiency.
• Ensure company compliance with applicable regulations, including PCI DSS and NACHA requirements.
• Work with required documentation and attend to details.
• Review departmental processes and make improvements where necessary.
• Assist in defining the company’s testing methodologies and quality control standards.
• Identify and measure key metrics to improve overall quality and contribute to written quality assurance policies and procedures.
• Facilitate problem-solving across departments.
• Ensure defects and requirement variances are appropriately communicated to the relevant department.
• Work with business resources to understand the purpose and concept of software features.
• Perform other assigned duties and provide operational assistance as needed.
• Conduct employee evaluations and promote career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager