Quality Assurance Manager

Payarc • Greenwich, CT

7d

About The Position

The Quality Assurance Manager ensures that ISO (Independent Sales Organization) standards are met or exceeded and leads and improves the quality organization. The role covers the company’s systems, processes, customer specifications, and related quality activities. The manager hires, trains, and manages quality assurance analysts; leads operational audits; supports compliance with applicable regulations; improves processes and quality standards; and works with business resources to understand software features. The position also includes employee evaluations, career development, and operational assistance as needed.

Requirements

• At least 3 years of experience in a similar role.
• Experience working with payment processing applications or products.
• Knowledge of the acquiring business, including industry trends, business risk factors, and operational procedures associated with booking merchants.
• Proficiency in HubSpot and TSYS.
• Bachelor’s degree required.
• Detail-oriented, with strong analytical, organizational, planning, and prioritization skills.
• Ownership and pride in performance and its impact on company success.
• Team-oriented approach.
• Highly proficient verbal and written communication skills.
• Strong technical aptitude or willingness to learn.
• Strong interpersonal skills for interacting effectively with internal and external contacts.
• Judgment and resourcefulness to solve problems independently.

Responsibilities

• Hire, train, and manage a team of quality assurance analysts.
• Lead internal and external operational audits that directly or indirectly impact operational efficiency.
• Ensure company compliance with applicable regulations, including PCI DSS and NACHA requirements.
• Work with required documentation and provide careful attention to detail.
• Review department processes and make improvements where necessary.
• Assist in defining the company’s testing methodologies and quality control standards.
• Identify and measure key metrics to improve overall quality and contribute to written quality assurance policies and procedures.
• Facilitate problem-solving across departments.
• Ensure defects and requirement variances are communicated to the appropriate department.
• Work with business resources to understand the purpose and concept of software features.
• Perform other assigned duties and provide operational assistance as needed.
• Conduct employee evaluations and promote career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager