Manager, Data Quality

Care Access

4d•$75,000 - $95,000•Remote

About The Position

The Manager, Data Quality leads a centralized team of Data Coordinators responsible for accurate, timely, and complete clinical research data across the Care Access site network. The role translates study, sponsor, and organizational requirements into operating practices that protect data integrity and reduce administrative burden for site teams. The Manager guides the team, plans workload, monitors quality, and partners across functions to identify discrepancies early, resolve issues quickly, and maintain reliable data for research decisions. The role leads and develops Data Coordinators; sets priorities and manages capacity across studies and sites; oversees data quality, compliance, query resolution, and documentation; and defines metrics and process improvements. It partners with Clinical Operations, Operational Compliance, site leadership, study teams, investigators, sponsors, and CROs, and may participate in sponsor, monitoring, and internal operational meetings. Additional work includes supporting new studies, tools, reports, and process changes, contributing to audit and inspection readiness, and taking on aligned duties and projects. This is a remote position within the United States, with all work performed in a remote office environment. Travel is less than 10%, with occasional planned travel. The expected pay range is $75,000–$95,000 USD per year for full-time team members.

Requirements

High school diploma or GED required.
At least five years of experience in clinical research, clinical data management, site coordination, or a related area.
At least two years leading, coaching, or coordinating the work of others.
Strong understanding of clinical research data workflows, including source documentation, EDC/CRF entry, query management, reconciliation, and documentation practices.
Ability to lead and develop a remote team, establish accountability, and manage competing priorities.
Working knowledge of GCP, protocol compliance, sponsor expectations, and quality management principles.
Ability to analyze data, identify trends and risks, and lead practical process improvements.
Clear written and verbal communication skills and ability to work effectively with site teams, investigators, sponsors, CROs, and internal stakeholders.
Proficiency with Microsoft Office and clinical research systems, including EDC platforms and quality management systems.
Experience reviewing, entering, reconciling, or maintaining structured data in electronic systems, spreadsheets, trackers, or databases.
Experience working with confidential or regulated information, emphasizing accuracy, documentation quality, and appropriate information handling.
Ability to use keyboards and other computer equipment.

Nice To Haves

Bachelor’s degree in life sciences, healthcare, clinical research, or a related field.
Experience supporting multi-site clinical research operations and sponsor-facing data activities.
Familiarity with electronic data capture systems, case report forms, clinical source documentation, and query resolution.

Responsibilities

Lead and support Data Coordinators by setting expectations, assigning work, coaching performance, and developing team capability through training, feedback, and knowledge sharing.
Set daily and weekly priorities across assigned studies and sites, balance team capacity with participant visits, sponsor timelines, monitoring activity, and database milestones, and adjust plans to maintain service levels.
Maintain quality control practices for source review, EDC/CRF transcription, reconciliation, and documentation; review performance trends and ensure alignment with protocols, GCP, sponsor requirements, and Care Access procedures.
Track open, aging, and high-risk queries, remove barriers to resolution, and coordinate escalations with site teams, investigators, sponsors, CROs, and internal quality and operational compliance partners.
Ensure decisions and follow-up actions are documented in approved systems.
Define and monitor site-level metrics for quality, timeliness, workload, and recurring issues; standardize best practices, improve workflows, and communicate trends and risks to leadership.
Partner with Clinical Operations, Operational Compliance, site leadership, and study teams to align data coordination activities with study requirements and network priorities.
Participate in sponsor, monitoring, and internal operational meetings as needed.
Support rollout of new studies, tools, reports, and process changes.
Contribute to audit and inspection readiness by reviewing follow-up items, trends, and quality issues.
Take on other duties and special projects that align with the role.