Product Manager, AI Quality

Glean•San Francisco, CA

1d•$160,000 - $240,000•Hybrid

About The Position

As Glean’s Product Manager for Glean Model Hub, you will evaluate LLM models, define the roadmap for expanding Glean’s LLM portfolio, manage relationships with inference and model providers, and set product strategy for enabling customers to experiment with different LLMs. You will own projections of LLM usage, cost, and capacity planning, while driving customer enablement and adoption of the latest LLMs and LLM-native capabilities. The role involves spending significant time with customers to understand their knowledge needs, developing product roadmap priorities that connect customer needs with the product vision, and empowering the team with context, direction, and alignment. You will drive customer-focused decisions, clear prioritization, and efficient execution; coordinate with leadership, go-to-market teams, and other company stakeholders; and build processes that scale through rapid company growth. The role is hybrid, with 3–4 days per week in one of Glean’s San Francisco Bay Area offices. The standard base salary range is $160,000–$240,000 annually. Compensation may also include variable compensation, equity, and benefits, depending on the role. Glean describes itself as an inclusive and diverse company and requires candidates to complete a brief AI-focused exercise or discussion during the interview process.

Requirements

4+ years of product management experience at SaaS companies, primarily serving large enterprises, with responsibilities spanning AI/ML Ops and external-facing platform capabilities.
Strong technical background.
Experience with both UX-driven and API-driven products.
Experience with third-party product partnerships.
Excellent written and verbal communication skills.
Proven ability to take ownership and initiative and deliver results.
Ability to collaborate effectively with cross-functional partners.
Learning and growth mindset.
Mission-first approach, with success measured by the product and team’s success.
Early adopter of building with or adopting AI for one’s own product craft, and enthusiasm for helping customers accelerate their AI adoption journey.

Nice To Haves

Experience building or working with LLMs for at-scale products.

Responsibilities

Evaluate LLM models and define the roadmap for growing Glean’s LLM portfolio.
Manage relationships with inference and model providers.
Determine product strategy for allowing customers to experiment with different LLMs.
Own projections of LLM usage, cost, and capacity planning.
Drive customer enablement and adoption of the latest LLMs and LLM-native capabilities.
Spend time with customers to understand their knowledge needs.
Develop product roadmap priorities that marry customer needs with the product vision.
Empower the team by providing context, setting direction, and building alignment.
Drive customer-focused decisions, clear prioritization, and efficient execution.
Coordinate cross-functionally with leadership, go-to-market teams, and other key stakeholders.
Build processes that scale as the team and company grow.