Product Manager, AI Quality

Glean•Mountain View, CA

5h•$160,000 - $240,000•Hybrid

About The Position

As Glean’s Product Manager for Glean Model Hub, you will evaluate LLM models, define the roadmap for expanding Glean’s LLM portfolio, manage relationships with inference and model providers, and develop the product strategy for enabling customers to experiment with different LLMs. You will own projections for LLM usage, costs, and capacity planning, while supporting customer enablement and adoption of the latest LLMs and LLM-native capabilities. The role involves spending significant time with customers to understand their knowledge needs, shaping the product roadmap by connecting customer needs with Glean’s product vision, and empowering the team through context, direction, and alignment. You will drive customer-focused decisions, prioritization, and efficient execution; coordinate with leadership, go-to-market teams, and other stakeholders; and build processes that can scale as the company grows. This is a hybrid role based in one of Glean’s San Francisco Bay Area offices, with 3–4 days per week in the office. The standard base salary range is $160,000–$240,000 annually. Compensation may also include variable compensation, equity, and benefits depending on the role and other factors. Benefits include medical, vision, and dental coverage, generous time off, a 401(k) plan, a home office improvement stipend, annual education and wellness stipends, company events, and daily healthy lunches.

Requirements

At least 4 years of product management experience at SaaS companies, primarily serving large enterprises, with responsibilities spanning AI/ML operations and external-facing platform capabilities.
Strong technical background.
Experience with both UX-driven and API-driven products.
Experience with third-party product partnerships.
Excellent written and verbal communication skills.
Proven ability to take ownership and initiative and deliver results.
Ability to collaborate effectively with cross-functional partners.
Learning and growth mindset.
Mission-first approach, with an understanding that success is measured by product and team success.
Early adopter of building with or adopting AI in product craft, and enthusiasm for helping customers accelerate AI adoption.

Nice To Haves

Experience building or working with LLMs for products at scale.

Responsibilities

Evaluate LLM models and define the roadmap for growing Glean’s LLM portfolio.
Manage relationships with inference and model providers.
Determine product strategy for allowing customers to experiment with different LLMs.
Own projections of LLM usage, costs, and capacity planning.
Drive customer enablement and adoption of the latest LLMs and LLM-native capabilities.
Spend significant time with customers to understand their knowledge needs.
Develop product roadmap areas that align customer needs with the product vision.
Empower the team by providing context, setting direction, and building alignment.
Drive customer-focused decisions, prioritization, and efficient execution.
Coordinate with leadership, go-to-market teams, and other company stakeholders.
Build processes that can scale as the team and company grow.