Senior Manager, Quality, Spaulding Rehabilitation Network

Mass General Brigham • Cambridge, MA

1d • $99,466 - $144,643 • Hybrid

About The Position

The Senior Manager, Quality reports to the MGB AMC Quality Director within the Office of the Chief Medical Officer and leads a broad quality program across the Spaulding Rehabilitation Network’s four sites and multiple care settings, including IRF, LTCH, and SNF. The role is responsible for quality strategy, performance measurement, and Quality Assessment and Performance Improvement (QAPI) planning, execution, and governance.

Working closely with Spaulding executive, clinical, operational, and frontline leaders, the Senior Manager identifies quality priorities, interprets performance and emerging risks, and advances improvement strategies. The role connects SRN with the broader MGB OCMO structure to align local work with system priorities, standards, and improvement approaches. It calls for strong leadership, sound judgment, concise executive communication, and effectiveness in a complex, matrixed health system.

The position provides direct and shared leadership for approximately 3–6 staff supporting Quality/PI, Patient Safety/Risk/PFR, and Clinical Compliance, in partnership with their functional leaders. It also manages multiple workstreams, department budget input, staff development, and quality-related education and training. The role must support hospital-declared emergencies and regulatory and accreditation reviews, and travel among SRN sites as needed.

Requirements

• Undergraduate degree required.
• At least 5 years of progressive leadership experience in healthcare quality, performance improvement, or a related field, including experience managing staff.
• Expertise in healthcare quality, quality measurement, performance improvement, and regulatory requirements, including translating identified risks and opportunities into measurable, sustained improvement.
• Familiarity with rehabilitation and post-acute quality performance, relevant clinical and operational KPIs, differences across IRF, LTCH, and SNF settings, and outcomes meaningful to a rehabilitation network.
• Background in improvement science, implementation, high reliability, and change management, including current-state assessment, process mapping, workflow analysis, stakeholder engagement, measurement, and sustainment.
• Ability to independently assess complex problems, structure the work, identify stakeholders, and advance priorities with sound judgment and limited direction.
• Ability to synthesize complex quality and performance information into clear priorities, recommendations, and concise, polished, executive-ready communications and presentations.
• Knowledge of QAPI, quality governance, regulatory and accreditation requirements, and performance reporting relevant to rehabilitation, post-acute, or specialty care settings.
• Ability to work effectively in a complex, matrixed environment and build strong stakeholder partnerships.
• Strong judgment, organization, and prioritization skills, including the ability to manage multiple priorities and deadlines across multiple sites.
• Strong proficiency with Microsoft Excel and PowerPoint, including analyzing and synthesizing data from disparate sources, applying quality measurement methodologies and basic statistical concepts, and creating clear, polished materials.
• Must be available to support hospital-declared emergencies as needed and regulatory and accreditation reviews.
• Must be able to travel among SRN sites as needed.

Nice To Haves

• Master’s degree in Nursing, Public Health, Business Administration, Public Administration, Health Services Administration, or a related field.
• Experience in rehabilitation, post-acute care, specialty hospitals, or another complex multi-site healthcare environment.
• Clinical background.
• Familiarity with Epic or another electronic health record.

Responsibilities

• Execute MGB quality strategy across the network, translating priorities into measurable goals, coordinated action, and sustained follow-through.
• Partner with executive, clinical, and operational leaders to identify quality priorities, interpret performance trends, assess emerging risks, and develop improvement strategies.
• Monitor quality performance across all four SRN sites and identify variation, standardization opportunities, shared learning, and targeted interventions.
• Lead established quality priorities, such as acute readmissions and hand hygiene, and identify new areas for improvement.
• Interpret quality and performance data in the context of patient populations, care settings, and clinical practices, and recommend actions.
• Lead QAPI planning, execution, documentation, and reporting, including support for executive- and board-level quality governance.
• Establish ownership, escalation, follow-up, and accountability for quality priorities and performance concerns.
• Lead performance improvement initiatives from current-state assessment through intervention design, implementation, measurement, sustainment, and accountability.
• Apply improvement science, high-reliability principles, and change-management approaches to improvement efforts.
• Partner with MGB data and analytics teams on quality reporting for regulatory, benchmarking, governance, and performance-management needs.
• Prepare concise, accurate, executive-ready presentations, reports, recommendations, and updates for Spaulding and MGB leadership.
• Partner with the SRN Associate Chief Medical Officer and physician leaders on quality strategy, clinical performance, and governance.
• Partner with SRN Nursing Leadership on quality priorities, frontline implementation, and opportunities identified through performance data or patient safety events.
• Partner with the Senior Manager, Clinical Compliance on regulatory readiness, accreditation activities, site visits, and compliance risks.
• Partner with the Senior Manager, Patient Safety/Risk/Patient Family Relations on improvement arising from safety events and opportunities to reduce harm.
• Partner with Infection Prevention and site leadership to monitor infection-related performance and advance improvement strategies.
• Build partnerships across clinical, operational, and frontline teams and maintain communication and alignment between SRN and MGB Quality leadership.
• Provide direct and shared leadership for approximately 3–6 staff; set expectations and priorities, coach and provide feedback, assess workload and capacity, and coordinate responsibilities and resources.
• Conduct staff performance evaluations and support professional development and growth.
• Manage priorities and workstreams across the four-site portfolio, ensuring planning, execution, follow-through, and accountability.
• Manage the department budget effectively and provide input into staffing and resource needs.
• Support local education and training related to quality measurement, performance improvement, and regulatory requirements as needed.
• Support hospital-declared emergencies and regulatory and accreditation reviews as needed, and travel among SRN sites as needed.
• Perform other duties as assigned.

Benefits

• Competitive base pay.
• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior