Quality Assurance Manager
About The Position
The Quality Assurance Manager develops, implements, and sustains total quality management systems and procedures for the site to ensure products and services meet customer requirements. The role leads site process improvement programs and continuous improvement projects to help make the site the supplier of choice. The manager directs and coordinates quality activities and related functions that affect product or service quality, plans future department operations and procedural improvements, and develops methods, equipment, and quality systems for new and existing products and processes. The role provides statistical consulting and analysis across the site and to Sales and Product Management, and independently audits product and process efficiency. The position oversees purchased raw-material consistency through vendor certification, acceptance criteria, and product monitoring. It serves as the site liaison to customers for product-performance reviews, long-term planning, and problem resolution, including evaluating and dispositioning product. The manager leads the site's ISO 9000 certification efforts and quality council, liaises with corporate Research and Development on product introductions and modifications and customer complaints, manages departmental budgets, and performs other duties as assigned.
Requirements
- Bachelor’s degree required.
- Five or more years of quality supervisory experience.
- Excellent verbal and written communication skills for interaction with internal and external customers.
- Proven ability to manage multiple projects.
- Strong organizational skills.
- Proven ability to lead total quality efforts at a site.
- Proven track record of positive results measured by quality KPIs.
- Excellent working knowledge of ISP and lean practices.
Nice To Haves
- Master’s degree preferred.
- Black Belt – Six Sigma experience desired.
Responsibilities
- Influence quality and productivity improvements through developing procedures, process innovations, and cultural change.
- Direct and coordinate quality activities and related functions affecting product or service quality.
- Plan future quality department operations and procedural improvements.
- Develop methods, equipment, and quality systems for new products and processes and improve existing products and processes.
- Provide statistical consulting and analysis to the site, Sales, and Product Management.
- Monitor and improve product and process efficiency through an independent audit function.
- Ensure consistency of purchased raw materials through vendor certification, acceptance criteria, and product monitoring.
- Serve as the site liaison to customers for product-performance reviews, long-term planning, and problem resolution; resolve customer product problems and evaluate and disposition product.
- Develop quality systems for new product offerings.
- Lead ISO 9000 certification efforts, including leading the quality council.
- Liaise with corporate Research and Development on new product introductions, existing product modifications, and customer complaints.
- Manage departmental budgets and perform other assigned duties.
- Lead continuous improvement projects within the plant.
Benefits
- Competitive pay.
- Extensive benefits supporting employees and their families.
- Ongoing training and career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
