Qa Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Game Production, Business, Japanese Language, Communications, Computer Science, or a related field; or 10+ years of experience in game publishing, digital operations, or release management in a multi-platform environment.
• 5+ years of leadership or team‑management experience.
• Proven experience with platform submissions and storefront setups using first-party and PC platform tools (e.g., Steamworks, Epic Dev Portal, Partner Center, Nintendo Developer Portal, PlayStation Partners).
• Knowledge of submission processes including age ratings, certification/lotcheck, and metadata handling.
• Experience managing QA/LQA processes, including test planning, bug tracking, and certification readiness.
• Experience working directly with first-party platform holders (Sony, Microsoft, Nintendo) or PC storefront partners.
• Technical aptitude and familiarity with game text and data files (e.g., Excel, CSV, XML, JSON) and character encodings.
• Highly organized with excellent multitasking and communication skills.
• Comfortable using project management and tracking tools (e.g., JIRA, Confluence, Monday) and spreadsheets for version tracking and scheduling.
• Excellent communication, leadership, and organizational skills.
• Ability to manage multiple projects with tight deadlines.
• Passion for video games and familiarity with Japanese titles.
• Supervisory Responsibilities: Yes
• Critical thinking and problem-solving
• Good sense for numbers / mathematics
• Stress tolerance
• Detail Oriented

Nice To Haves

• Business-level fluency in both English and Japanese, with the ability to communicate professionally in writing and conversation.
• Experience with memoQ or other CAT tools (e.g., Trados, Phrase), particularly importing/exporting game text, configuring file filters, and handling tags and placeholders.
• Basic scripting or automation skills (e.g., Python, regular expressions, Excel VBA) for text extraction, conversion, and validation.
• Familiarity with build delivery pipelines and version control systems (e.g., Perforce, Git).
• Understanding of localization workflows or cross-region product configurations.
• Knowledge of ESRB, PEGI, USK, and other international age rating processes.
• Experience with bug tracking and test management tools (e.g., JIRA, TestRail).
• Strong passion to introduce our game titles to the market
• A love for Japanese games!
• Solid verbal and written English communication
• Exceptional communication and presentation
• Good negotiation skills
• Good time management / Ability to meet schedules and deadlines
• Team working skills with respect
• A person of integrity
• Steady and prudent
• Able to juggle multiple tasks with competing deadlines
• Ability to prioritize tasks as needed based on task urgency and importance

Responsibilities

• Oversee submission workflows across Steam, EGS, GOG, Microsoft, Nintendo, and PlayStation.
• Ensure all platform‑specific requirements (age ratings, compliance documents, metadata) are met.
• Guide the team in coordinating with porting vendors on build deliveries, technical requirements, and certification timelines.
• Manage build intake and version tracking, verifying that the correct builds, patches, and DLC are delivered, tested, and submitted on schedule.
• Review and approve submission plans, resubmission strategies, and platform communications.
• Oversee storefront setup across all platforms, ensuring accuracy in metadata, pricing, assets, and Japanese-language content.
• Ensure internal documentation for storefront requirements is maintained and updated.
• Ensure product pages, DLC and bundle setups, pre-orders, regional pricing, and release dates are correctly configured in each platform’s back-end tools.
• Approve final storefront configurations prior to submission.
• Oversee the import of game text from source files (e.g., Excel, CSV, XML, JSON) into memoQ, including file filter, segmentation, and tag-handling setup, and provide direct support as needed.
• Ensure translated text is correctly exported from memoQ and reintegrated into game-ready files for delivery to developers and porting vendors.
• Ensure text files are validated for character limits, encoding, control codes/tags, placeholders, and line-break rules to prevent in-game display issues.
• Work with the Localization team, developers, and vendors to define text-handling specifications and resolve file-format or integration issues.
• Supervise LQA and compliance testing processes to ensure localized content accuracy and platform certification readiness.
• Ensure QA standards, test plans, and reporting structures are consistently applied.
• Plan QA schedules and resources, and manage internal testers.
• Oversee bug tracking to ensure issues are properly logged, prioritized, and verified through resolution.
• Support the QA Lead in implementing process improvements, testing methodologies, and video capture standards.
• Support and guide team members in communication with Japanese licensors, platform holders, and external vendors.
• Ensure timely approvals, clear updates, and proper documentation of all external communications.
• Maintain strong relationships with platform partners and identify promotional opportunities
• Oversee patch submissions, hotfix coordination, and live‑title monitoring.
• Stay vigilant for new 1st‑party digital sales programs, promotional opportunities, and platform‑specific support initiatives across Nintendo, PlayStation, and Xbox, ensuring timely communication to internal teams.
• Ensure promotional campaigns, bundles, and platform sales programs are executed accurately and on schedule.
• Identify inefficiencies and implement workflow improvements across porting, submission, QA, and localization text-integration operations.
• Introduce new tools, documentation standards, and methodologies to enhance team performance.
• Maintain and refine master operational documentation for submissions, QA, and release processes.

Benefits

• Health, Dental & Vision coverage
• 401k plan
• Paid holidays
• 88 hours of vacation in the first year
• 56 hours sick leave per year