Payment Integrations & Technical QA Manager

CXM Direct LLC

3h • Remote

About The Position

We are an international broker seeking a Payment Integrations & Technical QA Manager to join our growing Payments Product team. This is an early core hire role responsible for owning payment integrations end-to-end, from technical discussions with providers to stable production. The role also serves as the first line of defense for payment incidents and makes the final decision on whether a new integration is ready to go live. This is a technical operations role with hands-on responsibilities.

Requirements

• 4+ years in payments, PSP integrations or fintech platforms, with hands-on ownership of integrations rather than tracking them
• Basic knowledge using AI tooling in daily work
• Working knowledge of APIs, webhooks and asynchronous payment status, plus an understanding of confirmation models, callback mechanics, redirect flows and common failure modes
• The ability to read a provider API specification and identify what is missing from it
• Postman or equivalent for API testing, and structured checkout testing across mobile and desktop
• Experience diagnosing a live payment incident from logs and API responses, separating provider-side causes from platform-side causes, and explaining the finding to both a provider contact and an engineer
• The ability to turn ambiguous provider documentation and undocumented knowledge into specifications and catalogues that engineering can act on
• Composure during incidents, and clear communication with the team and stakeholders
• English and Russian at working level. Both are in daily use

Nice To Haves

• Experience with APM and local rails in Asia, Africa or LATAM rather than cards alone
• Experience with bank transfer rails, virtual accounts, QR-based methods, mobile money etc.
• Background in brokerage, crypto payments, orchestration or another high-volume payments environment; on the provider side, at a PSP, gateway or payment company
• Active use of AI tooling in daily work
• Ability to work independently and make decisions without constant oversight
• Proactive mindset: willingness to propose improvements, fixes, new approaches

Responsibilities

• Running the full onboarding cycle for new payment providers: first technical call, credentials and sandbox access, configuration, test design, UAT, production launch and post-release stabilisation
• Owning first-line response for payment incidents, including failed and stuck transactions, unconfirmed payments and method-level anomalies, and driving them to resolution rather than passing them on
• Defining the acceptance standard for new integrations and holding the go or no-go decision before launch
• Reading provider API documentation and turning it into implementation-ready specifications for engineering, including edge cases, failure paths and confirmation model behaviour
• Running hands-on verification: manual checkout testing on mobile and desktop, callback verification through Postman, and SQL queries against transaction data
• Maintaining the catalogue of payment methods and providers: what each supports, which integration types are available, what has been tested and where known failure modes sit
• Building the first capability inventory of all live methods and providers
• Producing a 90-day breakdown of deposit attempts by outcome: completed, declined by the provider, abandoned by the user, abandoned at redirect, and completed but never confirmed back to us

Benefits

• Fixed monthly compensation of [depending on experience]
• Fully remote work within GMT to GMT+4, with no relocation required
• End-to-end ownership of a provider from first call to production, and the go or no-go decision on every integration
• Scope that grows with the business: cards, alternative payment methods, a card programme and new entities
• Corporate AI tooling as part of the working process

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed