Integrations Manager

Medtelligent•Chicago, IL

1d•$95,000 - $135,000

About The Position

ALIS is seeking an Integrations Manager to own the day-to-day delivery and operation of partner integrations. The role builds partner relationships, understands how communities use connected tools across the ALIS product suite, and delivers solutions using existing functionality, APIs, and integration tools. It combines hands-on technical problem-solving, partner coordination, and customer support. The manager investigates complex issues, helps partners connect successfully with ALIS, and works with Product and Engineering when platform changes are needed. Engineering owns production code and architecture; Product leadership owns prioritization and roadmap decisions. The position coordinates partner discovery, solution design and implementation, onboarding, testing, launches, ongoing technical support, and integration health monitoring. It also organizes the integrations backlog, contributes to delivery planning and user acceptance testing, maintains partner and internal documentation, supports internal teams with training, and communicates progress to partners and stakeholders. Candidates with at least three years of experience may be eligible for hybrid or fully remote schedules. Relocation assistance is available. All candidates must be willing and able to travel to the Chicago headquarters at least three times per year. Chicagoland candidates must work onsite for the first 90 days; afterward, their schedule depends on performance and team needs. Salary is $95,000–$135,000 per year. Employment sponsorship, including OPT or STEM OPT, is not available.

Requirements

At least three years of relevant experience in SaaS integrations, technical implementation, solutions engineering, or a similar role.
Hands-on experience configuring and delivering API or third-party integrations.
Ability to read API documentation, test requests, map data between systems, and investigate issues using logs and error messages.
Experience with APIs, webhooks, and file-based integrations, including SFTP and CSV/XLS data exchange.
Sound judgment about when existing functionality can solve a problem and when Engineering involvement is needed.
Ability to build trusted relationships with partners and customers, including pushing back on requests while maintaining strong relationships.
Curiosity about the product and how it is used by people in roles such as nurses, sales teams, and billing managers.
Strong follow-through across competing requests, technical investigations, and partner commitments.
Clear written and verbal communication, including explaining technical issues to people with different levels of technical knowledge.
Commitment to honesty, integrity, and ownership of outcomes.
Willingness and ability to travel to the Chicago headquarters at least three times per year.
Chicagoland candidates must work onsite for the first 90 days.
Unable to receive employment sponsorship, including OPT or STEM OPT.

Nice To Haves

Previous industry experience in assisted living or healthcare software.
Experience supporting an app marketplace or partner ecosystem.
A track record of evolving products into industry-leading solutions.

Responsibilities

Build and maintain partner relationships, learn partners’ products, customers, and roadmaps, and represent partner needs within ALIS.
Understand how communities use ALIS and connected tools, help them get value from the App Store, and bring customer feedback into integration improvements.
Conduct discovery with partners to understand data and workflows, then map needs to existing ALIS functionality and design, configure, and implement solutions using available APIs and tools.
Translate integration needs into clear technical requirements and work with Engineering on production code changes and scalability, security, and performance standards.
Coordinate partner setup, testing, and launch, and provide ongoing technical support.
Investigate data exchange problems using API documentation and system logs, coordinating with partners and internal teams through resolution.
Gather integration requests from clients, Sales, and partners; document demand, investigate existing options, and recommend improvements to Product leadership.
Organize the integrations backlog, lead scrums as needed, coordinate with Engineering and UX, and conduct user acceptance testing.
Maintain partner guides covering endpoints, webhooks, and onboarding, as well as internal integration notes and troubleshooting resources.
Track live integration issues such as sync failures, outages, and data discrepancies, and work with Engineering and partners to investigate and prevent recurrence.
Coordinate with Sales and Marketing on integration launches and create documentation and training for Onboarding, Support, Sales Engineering, and Client Services.
Keep partners and internal stakeholders informed through status updates and demonstrations.