Qa Manager Jobs

About The Position

Requirements

• High School Diploma or GED equivalent with 2+ years of experience in a customer service role in aerospace manufacturing
• Experience in a fast-paced manufacturing environment, familiarity with production processes.
• Excellent representation of the company with a high level of professionalism.
• Strong organizational skills, ability to multitask, and keen attention to detail
• Must be well-organized, be able to multi-task and have a high level of attention to detail.
• Must be able to work under pressure when dictated by customer needs.
• Capacity to work under pressure in response to customer demands
• Customer service-oriented mindset, aligned with the business goals
• Ability to handle confidential information with discretion and maintain utmost confidentiality.

Responsibilities

• Respond to inbound calls from customers checking on status details of current and/or past orders.
• Document customer account information on assigned customers, including P.O. requirements, shipments, packaging, price approvals, certification, and delivery requirements.
• Provide details to internal customers regarding Request for Quote, technical and engineering details on job scopes, and special needs for a timely response.
• Communicate customer concerns, order status, and key customer contacts to various internal departments.
• Utilize ERP system and all available programs for order entry, reports, and inquiries.
• Cultivate positive customer relationships and promptly address customer requests while balancing them with company resources.
• Be knowledgeable with shop practices and inventory requirements, and familiar with customer part numbers.
• Coordinate rail action and expedite requests across production departments, CS, SC, Planning, and Scheduling.
• Interface daily with Planning to ensure jobs are planned and provide assistance as needed.
• Track all customer revision changes requiring quotes, cancellation charges, and coordinate First Articles.
• Coordinate RFQ’s and Long Term Pricing Agreements routed through Customer Service to Business Develop; follow status and customer RFQ dates for contract negotiation.
• Act as a subject matter expert for customer contractual requirements, maintaining and updating milestone plans for customer requests.
• Act as the primary liaison between the company and customers, leading challenge request assessments and status meetings for start-up projects.
• Track and report daily activities, process purchase orders for calibration, and coordinate RMAs with QA Manager and customers.
• Coordinate customer late/early hits with the Customer.
• Prepare weekly ship lists for min/max customers.
• Coordinate hot/ship shorts for customers.
• Partner with accounting to ensure proper costing of jobs.
• Perform additional other duties as assigned.