Quality Assurance and Improvement ("QA/I") Program Manager

Marin Community Clinics•Novato, CA

24d•$90,000 - $110,000•Onsite

About The Position

Marin Community Clinics, founded in 1972, is a multi-clinic network providing integrated primary care, dental, behavioral, specialty, and referral services. As a Federally Qualified Health Center (FQHC), we serve nearly 40,000 individuals annually in Marin County and have received national awards from HRSA. Our mission is to promote health and wellness through excellent, compassionate care for all. The Quality Assurance and Improvement (“QA/I”) Program Manager directs QA/I staff to ensure timely and efficient project delivery, utilizing established improvement models to enhance care delivery and patient experience. This role participates in the development, implementation, and maintenance of QA/I programs and departmental goals in a fast-paced environment. Reporting to the QA/I Director, the manager identifies improvement opportunities aligned with organizational strategic priorities.

Requirements

Bachelor’s Degree in Healthcare Administration or a related field required (in cases of an unrelated degree, at least five years of related analytical or quality improvement experience will be accepted in lieu of a Healthcare-related degree).
At least 5 years of related analytical or quality improvement experience required in a healthcare clinic setting.
Experience with complex project management required.
Knowledge of SharePoint, Word, Excel, and PowerPoint software programs or equivalents.
Proficiency in improvement models, such as the Institute for Healthcare Improvement (IHI) Improvement Model
Ability to multitask and organize workload.
Ability to identify gaps in processes and bring potential correction solutions to Director.
Excellent verbal and written English communication ability.
Must be able to work independently, with written and verbal protocols.
Ability to work independently with providers and clinic staff.
Ability to follow instructions and complete tasks in a timely manner.
Must be sensitive to ethnic and cultural differences relevant to health care.
Proficient in software applications including Microsoft Office programs.
Ability to organize work and establish priorities to accomplish multiple tasks concurrently is critical to success.
Fulfill immunization and fit for duty regulatory requirements.
Prolonged standing and walking
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 20 pounds at times.

Nice To Haves

Master’s Degree in a subject area related to Public Health strongly preferred.
Management experience strongly desired.
Experience working in a Federally Qualified Health Center strongly desired.
Experience with OCHIN Epic EHR desired, but not required.

Responsibilities

Manages QA/I project management staff as needed to support the goals of the department and the organization.
Serves as primary project manager on complex, new initiatives that support MCC strategic priorities.
Works to identify and support quality improvement priorities for the organization, as shaped by internal priorities and needs.
Collaborates with Compliance and Risk teams, ensuring awareness of incidents and identified risks, and leading improvement projects to address risks.
Develops and demonstrates advanced knowledge of quality improvement theory and strategy, as well as expertise on key quality oversight programs and agencies relevant to FQHCs, including but not limited to HRSA/UDS, HEDIS, Medi-Cal, Joint Commission, etc.
Collaborates with clinical and operational leaders, as well as QA/I staff, to continuously develop, evaluate and improve specific QA/I approaches to key clinical and operational quality metrics.
Strives to make QA/I metrics, goals and strategies familiar, meaningful and actionable across the organization and to promote a “culture of quality” by engaging all staff in QI/A work, to the extent possible.
In partnership with the Director of QA/I, supports the Quality Assurance and Quality Improvement (QAQI) Committee, including supporting monthly prep meetings to review performance and data with internal teams.
Other duties as assigned.