Property Claims Manager Jobs

About The Position

Requirements

• Bachelor's degree or equivalent combination of education and professional experience.
• Minimum of 2 years of claims adjusting experience.
• Strong technical knowledge of liability and property damage claims handling, coverage analysis, investigation, reserving, and settlement practices.
• Demonstrated ability to lead, coach, and influence others.
• Strong analytical, organizational, decision-making, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to analyze claim trends, performance metrics, and operational data to drive business decisions.
• Valid driver's license and acceptable motor vehicle record.
• Ability and willingness to travel as needed.

Nice To Haves

• Previous supervisory, management, or team leadership experience.
• Experience leading liability and property damage claims operations.
• Experience managing complex, litigated, or high-exposure claims.
• Insurance industry designations such as CPCU, AIC, SCLA, or similar certifications.
• Experience with change management, process improvement, and operational leadership initiatives.
• Transportation, trucking, or commercial insurance claims experience.

Responsibilities

• Lead and execute claim handling strategies that support organizational objectives, customer service standards, and financial performance goals.
• Drive consistent application of best practices in coverage analysis, liability assessment, reserving, investigation, negotiation, and claim resolution.
• Monitor claim trends, emerging exposures, litigation activity, and loss drivers to identify opportunities for operational and claims process improvements.
• Ensure appropriate reserving practices and financial stewardship across the team's portfolio.
• Partner with senior claims leadership on departmental initiatives, strategic priorities, workflow optimization, and change management efforts.
• Analyze operational metrics, quality reviews, and performance data to improve outcomes, increase efficiency, and reduce claim costs.
• Support large-loss and complex claim management through strategy development, settlement planning, and claim resolution guidance.
• Identify opportunities to improve litigation management strategies and claim outcomes through collaboration with internal and external partners.
• Lead, coach, mentor, and develop a team of Liability and Property Damage Claims Adjusters.
• Conduct regular one-on-one meetings, performance discussions, and career development planning.
• Foster a culture of accountability, continuous improvement, collaboration, and customer focus.
• Provide technical guidance and support on complex coverage, liability, negotiation, and litigation matters.
• Create development plans that build technical expertise, leadership capabilities, and overall employee engagement.
• Recognize performance, address performance concerns, and support employee growth through ongoing coaching and feedback.
• Review and audit claim files to ensure quality, compliance, reserving accuracy, and adherence to company standards.
• Monitor workloads and resource allocation to ensure timely and effective claim handling.
• Troubleshoot escalated claims and operational challenges while identifying solutions that support positive business outcomes.
• Ensure claims are handled in compliance with state regulations, company guidelines, and industry best practices.
• Drive continuous improvement initiatives that enhance both customer and employee experiences.
• Collaborate with Safety, Underwriting, Legal, Risk Management, and other business partners to identify trends and mitigate future loss exposure.
• Provide analysis and recommendations regarding claim activity, loss trends, and operational performance.
• Participate in workforce planning, hiring, succession planning, and organizational development initiatives.
• Support the development and implementation of training programs, procedures, and departmental best practices.

Benefits

• We believe that great people build great companies. That's why we foster a culture where employees are valued, supported, and empowered to grow both personally and professionally.