State Risk Adjuster 6 (Property Claims Manager)

State of Louisiana•Baton Rouge, LA

18d

About The Position

The Division of Administration’s Office of Risk Management (ORM) is seeking a qualified professional to manage the State’s Property Claims Program. ORM administers the State’s self-insurance program and provides comprehensive risk management services. The Property Claims Manager directs statewide property claims operations, oversees third-party administrator (TPA) performance, and coordinates the State’s response to major property losses and catastrophic events. The role supervises the Property Claims Unit, including State Risk Adjuster 5 staff, and provides oversight of the TPA responsible for adjusting property claims. The manager ensures claims are handled accurately, promptly, and in compliance with applicable statutes, ORM policies, and coverage requirements. The position also supports statewide FEMA Public Assistance recovery activities and helps safeguard Louisiana’s public buildings and infrastructure through effective claims management and responsible stewardship of public resources. The position may be filled by a new hire or by promotion of a current permanent-status classified employee. No Civil Service test score is required for consideration. Applicants must include relevant, detailed education and experience in the application; resumes are not accepted in lieu of completing those sections. A criminal history check, pre-employment drug testing, and employment eligibility verification may apply. Applicants qualifying through college training or a bachelor’s degree must provide an official transcript before appointment.

Requirements

Seven years of experience in insurance claims adjusting, examining, or investigation; accident investigation; legal research; project management; contract management; or construction management; OR six years of full-time work experience in any field plus four years of experience in one of those listed areas; OR a bachelor’s degree plus four years of experience in one of those listed areas; OR an advanced degree in risk management or insurance, business or public administration, safety or legal studies, construction management, or a health services field plus three years of experience in one of those listed areas.
Strong analytical skills, including advanced proficiency in Excel.
Experience managing complex datasets and applying data-driven decision-making.
Demonstrated ability to lead teams, manage contractors, and collaborate with internal and external stakeholders.
Effective written, verbal, and interpersonal communication skills.
Experience substitution: Each 30 semester hours earned from an accredited college or university counts as one year toward the six years of full-time work experience in any field, up to 120 semester hours or four years.

Nice To Haves

Extensive experience in property claims, insurance programs, or large-scale risk management.

Responsibilities

Supervise the Property Claims Unit, including State Risk Adjuster 5 staff, and develop first-line supervisors and staff.
Manage statewide property insurance claim programs covering commercial buildings, business personal property, equipment breakdown, crime/fidelity, fine arts, and terrorism.
Oversee complex and catastrophic claims and develop strategies for large-loss management.
Ensure claims handling complies with applicable statutes, ORM policies, and coverage requirements.
Monitor TPA performance, conduct regular file reviews, lead quarterly performance meetings, and address deficiencies or emerging issues.
Maintain Monitoring Plans to ensure appropriate investigation, documentation, payments, and subrogation activity.
Coordinate with catastrophe adjusters, excess carriers, and state agencies during major events.
Maintain detailed catastrophe reporting for ORM leadership and insurers.
Present, negotiate, and settle claims involving excess carrier participation.
Support statewide FEMA Public Assistance recovery activities.
Recommend and implement program improvements, policies, and best practices.
Participate in statewide initiatives, including RFP development and procurement of remediation services.
Develop training modules and informational bulletins for agencies, contractors, and the TPA.
Oversee performance evaluations, training, and professional development.
Promote accuracy, accountability, and continuous improvement within the unit.