Claims Property Adjuster

AAA • Costa Mesa, CA

2d • $25 - $28

About The Position

This position supports the Property Claims operation by handling low- to moderate-complexity claims reported on Homeowner policies written by the Interinsurance Exchange. The adjuster interprets First Notice of Loss information, investigates losses, evaluates coverage, and applies claims resolution and negotiation strategies. The role uses discretion and independent judgment to comply with state and federal laws and applies technical and customer-service best practices in accordance with company guidelines.

The position also communicates with members, insureds, claimants, vendors, witnesses, and internal and external departments; explains policy coverages, benefits, and the claims process; and resolves first-party claims within settlement authority across multiple markets. The stated starting pay range is $25.48–$28.03 per hour. Employees are eligible to participate in an incentive program based on team and individual performance.

Requirements

• Working knowledge of Microsoft Office, general computer software, and claims software.
• Moderate organization and planning skills.
• Moderate oral and written communication skills.
• Moderate interpersonal skills.
• Valid driver's license, acceptable Department of Motor Vehicles record, and minimum liability insurance issued by the state.
• An insurance or claims adjuster license may be required for claims administration in specific states.

Nice To Haves

• Bachelor's degree or equivalent combination of education and experience (preferred).
• 1–3 years of prior claims-handling experience (preferred).

Responsibilities

• Conduct phone investigations to determine coverage and damages.
• Identify and obtain statements from insureds, vendors, and witnesses.
• Maintain appropriate claim activities and service levels.
• Communicate with members, insureds, and claimants.
• Explain policy coverages, benefits, and the claims process verbally and/or in writing in compliance with regulatory and statutory requirements.
• Recognize and appropriately address common coverage issues.
• Evaluate and assess claims, make decisions, and negotiate with insureds within settlement authority to resolve first-party claims in multiple markets.
• Assess personal property, property damage, and loss of use, and use claims technology and tools.
• Coordinate with internal and external departments as required.
• Attend and participate in legal proceedings when applicable.
• Respond quickly to insured needs and problems.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Incentive program based on team and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed