Claims Property Adjuster

AAA • Costa Mesa, CA

1d

About The Position

The Claims Property Adjuster supports the Property Claims operation by handling low- to moderate-complexity claims reported under Homeowner policies written by the Interinsurance Exchange. The role interprets First Notice of Loss information, investigates losses, evaluates coverage, and develops claims resolution and negotiation strategies while complying with regulatory and statutory requirements. The adjuster uses discretion and independent judgment, applying technical and customer-service best practices in accordance with company guidelines.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• Moderate organization and planning skills.
• Moderate oral and written communication skills.
• Moderate interpersonal skills.
• Valid driver's license, acceptable Department of Motor Vehicles record, and minimum liability insurance.
• An insurance or claims adjuster license may be required for claims administration in specific states.

Nice To Haves

• 1–3 years of prior claims handling experience.
• Working knowledge of Microsoft Office, general computer software, and claims software.

Responsibilities

• Conduct phone investigations to determine coverage and damages.
• Identify and obtain statements from insureds, vendors, and witnesses.
• Maintain proper claim activities and service levels.
• Communicate and interact with members, insureds, claimants, and other individuals.
• Explain policy coverages, benefits, and the claims process verbally and/or in writing in compliance with regulatory and statutory requirements.
• Recognize and appropriately address common coverage issues.
• Evaluate, assess, make decisions, and negotiate within settlement authority to resolve first-party claims in multiple markets.
• Assess personal property, property damage, and loss of use, and use claims technology and tools.
• Coordinate with internal and external departments as required.
• Attend and participate in legal proceedings as needed.
• Respond quickly to insured needs and problems.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Eligibility to participate in an incentive program based on team and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level