Property Claims Manager - HO3 and Condo

Assurant

4d • $88,000 - $147,000

About The Position

The Property Claims Manager leads a team of property claims adjusters, developing their technical skills in homeowners and condo claims, coverage interpretation, estimating, and customer communication. The role supports sound coverage decisions, reviews escalated or complex claim matters, and uses performance and quality data to identify trends and guide coaching. The manager also helps build and deliver structured training programs, supports the team through changes to claims tools and workflows, and partners with claims leaders and other teams to improve processes and customer outcomes.

Requirements

• P&C Adjuster's License.
• Bachelor's degree or equivalent experience.
• At least 3 years of property claims experience.
• At least 2 years of people management or leadership experience.
• Strong homeowners property claims knowledge, including coverage interpretation.
• Experience using Xactimate to review or write property or contents estimates.
• Experience with XactContents, ClaimXperience, Guidewire Live Boards, or similar claims tools.
• Experience contributing to or delivering formal training programs for claims adjusters.
• Ability to lead through change while keeping teams engaged, accountable, and customer-focused.

Responsibilities

• Lead, coach, and develop a team of property claims adjusters.
• Coach adjusters on homeowners and condo coverage, estimate writing, claim quality, and customer communication.
• Support sound coverage decisions and review escalated or complex claim matters.
• Use performance and quality data to identify trends and coaching opportunities.
• Help build and deliver structured training to strengthen adjusters’ technical skills and contribute expertise to new training programs.
• Help the team adapt to new tools, workflows, and business priorities.
• Partner with claims leaders and other teams to improve training, processes, and customer outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager