Property Manager - Condo

Castle Group•Aventura, FL

About The Position

The Property Manager is licensed under Florida Statute 468 and must be knowledgeable about Florida Statute 718, which governs condominiums. Under general supervision and in association with the Board of Directors, the Property Manager plans, directs, recommends, and implements policies and procedures to ensure common elements are maintained in a first-class manner and in accordance with community rules and regulations. This hands-on leadership role oversees community operations, administration, finances, human resources, maintenance, and security. The Property Manager is on call 24 hours a day, seven days a week, for emergency consultation when incidents require management intervention. Services are under the direct supervision of Castle Management and are performed as stated in the management agreement between the Board of Directors and Castle Management, LLC. The Property Manager provides exemplary customer service consistent with Castle Group's values and mission.

Requirements

An active CAM license is required when managing a site in Florida.
At least 2 years of CAM or related business experience, or more depending on the community.
Knowledge of property management accounting practices, terminology, and budgeting.
Knowledge of condominium law and statutory inspections and regulations under Florida state and county requirements.
Knowledge of high-rise/condominium life-safety equipment, such as fire suppression systems, generators, chillers, cooling towers, and elevators.
Intermediate proficiency with Microsoft Office Suite, including SharePoint, Excel, Word, Outlook, and PowerPoint.
A valid driver’s license.
Outstanding customer service, communication, and interpersonal skills.
Strong experience with conflict-resolution strategies.
Advanced time-management and prioritization skills in a changing environment.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong analytical, problem-solving, negotiation, presentation, and public-speaking skills.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work under pressure and exercise good judgment during emergencies and stressful situations.
Ability to lift 30 pounds using appropriate safety procedures.
Ability to stand for extended periods; work in heat, cold, wind, and rain; walk, climb stairs, and navigate buildings and possibly uneven terrain; handle, grasp, and reach; and perform repetitive wrist, hand, and finger motions.
Ability to use a computer monitor and keyboard extensively, detect auditory and visual emergency alarms, hear and respond to verbal requests in person and over the telephone, and communicate understandably and professionally.
Visual ability correctable to 20/20.
Ability to travel off-site for training as needed and occasionally cover other communities within a reasonable commuting distance.
Ability to work extended hours and weekends if needed.

Nice To Haves

An associate’s degree with a concentration in business.
Experience with Building Link or similar software.
Some understanding of condominium building mechanics.
Fluency in multiple languages; may be required depending on community needs.

Responsibilities

Routinely inspect the community and facilities using assigned checklists to identify maintenance, security, violations, safety, and landscaping deficiencies.
Plan, direct, and oversee systems that protect association assets and records.
Create and manage the Association’s budget and financial processes.
Assist with monthly financial reports, review them for accuracy and variances, maintain working knowledge of the reports, and support the Treasurer with responses to financial questions.
Comply with reporting requirements in the Castle Management contract and meeting requirements under Florida Statute 718.
Recommend collection actions on delinquent accounts and report monthly to the Board on progress.
Store and maintain Association records required by Florida law, including the Association’s website.
Prepare and implement emergency preparedness plans, including plans for weather events and natural disasters.
Solicit and review bids, compile bid analysis sheets for Board review, and draft requests for proposals for large projects as needed.
Investigate accidents and claims involving property damage or personal injury, prepare written reports, and report them to the appropriate party within required timelines.
Liaise with legal counsel and Association vendors as needed.
Review and code vendor invoices, confirm work is satisfactorily completed, and ensure payments align with Board direction.
When there is no Assistant Property Manager, track homeowner architectural change requests, inspect completed work for compliance, use assigned software in the review process, and attend ARC meetings.
Manage the on-site employee cycle, including hiring, training, performance management, payroll and PTO approval, coaching, and development.
Ensure on-site teammates follow safety precautions and procedures.
Foster communication among Board Members, residents, and Management, and respond to owner and Board Member requests within required timelines.
Directly manage the on-site team and perform supervisory duties, including interviewing, hiring, training, developing, mentoring, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Perform other duties and responsibilities as assigned.