Claims Manager / Estimator | Property Restoration | Walled Lake, MI

Purple Cow Recruiting•Walled Lake, MI

10d•Onsite

About The Position

Heartline Staffing is hiring a Claims Manager / Estimator for an on-site role based in Walled Lake, Michigan, with field inspections in an assigned geographic territory. The role prepares property repair estimates in Xactimate following on-site inspections for water, fire, hail, wind, and other disaster-related claims. It also manages Third-Party Administrator (TPA) losses, follows program guidelines, and consults with insurance carriers. The position supports property owners through stressful situations with clear, empathetic communication and may work across territories as demand requires. The role includes inspecting properties, preparing and reviewing estimates, coordinating project handoffs, explaining documentation and estimates to customers and insurance stakeholders, and responding to emergencies. Work with Matterport 3D scanning, DASH, Xactanalysis, and TPA databases. Emergency requests are handled during business hours, with a 24-hour emergency on-call rotation once every 12–14 weeks, including evening and weekend availability. Compensation details are shared during a recruiter conversation.

Requirements

Prior experience using Xactimate software is required.
High school diploma or GED is required.
Valid driver's license with a satisfactory driving record is required.
Professional familiarity with smartphone applications, databases, and Microsoft Office (Word, Excel, and Outlook) is required.
Exceptional written communication and empathetic customer service skills.
Availability for a 24-hour on-call rotation once every 12–14 weeks, including evenings and weekends.

Nice To Haves

Xactimate Level 1 or Level 2 certification.
Understanding of insurance carrier requirements and TPA program guidelines.
IICRC property restoration certifications.
Local candidates preferred.

Responsibilities

Inspect sites and prepare property repair estimates in Xactimate for water, fire, hail, wind, and other disaster-related claims.
Review peer estimates and process supplement approval requests from Project Managers.
Manage TPA losses, follow program guidelines, and serve as a consultant to insurance carriers.
Lead kick-off meetings with accounting and project management teams before project handoff.
Complete customer handoffs, explain work authorizations, and collect signed paperwork.
Review financial documents, collect deductibles before repairs begin, and explain estimates to adjusters, carriers, and TPAs.
Handle emergency requests such as tree removal, board-ups, and tarping; deploy response teams and guide clients by phone.
Use Matterport 3D scanning and log file updates in DASH, Xactanalysis, and TPA databases.
Participate in a 24-hour emergency on-call rotation once every 12–14 weeks.
Support property owners with clear communication and empathy.
Work within a primary geographic territory and cross territories as demand requires.