Production Manager Jobs

About The Position

Requirements

• At least 3 years of hands-on experience in the events and audiovisual industry.
• Experience with audio equipment and systems, including microphones, speakers, sound systems, and channel mixers.
• Experience with video equipment, including cameras, LCD/LED screens, projectors, and monitors.
• Experience with lighting equipment and techniques, including GOBOs, gels, uplighting, stage lighting, and basic lighting kits.
• Advanced knowledge of PC and Mac operating systems and software.
• Advanced knowledge and experience in event A/V setups, strikes, and programming.
• Demonstrated leadership ability and the capability to achieve results through others.
• Strong planning, organizational, and problem-solving skills.
• Collaborative team player with a service-first mindset.
• Exceptional customer service or hospitality experience.
• Excellent interpersonal, communication, and negotiation skills.
• Valid driver's license and clean driving record, required to operate company vehicles.
• Ability to travel for large-scale events.

Nice To Haves

• AV certification or related coursework.

Responsibilities

• Oversee daily floor operations and technician workflow to ensure equipment and services are delivered on time, in proper working order, and according to client and hotel specifications.
• Manage inventory control procedures to maintain appropriate stock levels and ensure equipment safety, security, and quality.
• Attend key hotel meetings, including BEO and pre-production meetings, as needed.
• Review client billing for accuracy, obtain approval, and promptly communicate potential issues to the Director and/or Experiential Event Producer.
• Ensure implementation of the Experiential Method across operations.
• Review quotes and make cost-efficiency recommendations in line with company standard operating procedures.
• Cultivate strong relationships with internal and external clients, team members, neighboring Five-Star locations, and vendors.
• Meet with guests onsite to ensure their needs are met and equipment is set up and functioning properly.
• Maintain a polished, professional image and ensure the team upholds Employee Handbook and hotel standards.
• Supervise and mentor operational staff to support client satisfaction and optimize revenue through precise onsite execution.
• Foster a positive working environment rooted in Five-Star's core values.
• Drive professional development and training initiatives to enhance business acumen, technical skills, and field service excellence.
• Use company systems and software effectively and ensure team members are trained on relevant platforms.

Benefits

• 401(k) with company match
• Roth 401(k) with company match
• Medical, dental, and vision insurance
• Health savings account
• Life insurance
• Paid sick leave
• Paid vacation time
• Company-paid holidays