Supervisor, Entertainment - Production Stage Manager

SeaWorld•Orlando, FL

11d•Onsite

About The Position

This leadership position oversees the Stage Manager team in Entertainment at SeaWorld Orlando. The Production Stage Manager helps ensure the team is prepared to succeed by providing leadership, training, and coaching; maintaining standardized training and venue documentation; supporting operational coverage; and helping team members develop. The role also supports daily Entertainment operations, communicates with Ambassadors, vendors, and guests, and completes other duties as assigned.

Requirements

At least 3 years of experience in Entertainment leadership or a similar environment.
Knowledge of Entertainment show production and Stage Management.
Working knowledge of the production, design, technical, and administrative disciplines involved in Entertainment events and productions.
Strong organizational and time-management skills, with the ability to reinforce those skills among direct reports.
Proficiency with Microsoft Office and employee scheduling programs.
Excellent oral and written communication skills, including public speaking and the ability to adjust communication for the audience.
Ability to maintain confidentiality regarding sensitive projects and issues.
High school diploma or equivalent.
Valid state driver’s license.
Ability to lift, push, pull, and/or carry up to 50 lbs.
Ability to walk and stand extensively throughout the work shift and climb or ascend heights when needed.
Ability to kneel, squat, bend from floor to waist and waist to overhead, reach overhead, and perform simple grasping and fine hand manipulation tasks, including using tools, a keyboard, and writing.
Ability to work indoors and outdoors in varying weather, including extreme heat, and tolerate exposure to fumes, dust, odors, and temperature extremes.
Ability to perform cleaning duties, including using cleaning chemicals.
Ability to work a flexible schedule based on business needs, including opening, mid-, and closing shifts, nights, weekends, and holidays.

Responsibilities

Provide leadership, training, and coaching to Stage Managers in Entertainment at SeaWorld Orlando.
Create, maintain, and facilitate a standardized training program for new and existing Stage Manager team members.
Help implement and sustain standardized venue documentation, including SOPs, training checklists, and reference materials.
Learn the roles and responsibilities of the Stage Manager position and fill operational gaps based on business needs.
Conduct routine one-on-one sessions with direct reports to provide support and feedback and assist with their growth and development.
Participate in the annual performance review process for direct reports.
Act as a liaison between salaried leadership and hourly leadership, making operational decisions and completing action items on behalf of the salaried team when directed.
Participate in the Entertainment Duty Phone program and filter daily operational phone calls as needed.
Participate in the Entertainment MOD program as needed to support the daily operation of Consumer Events.
Communicate professionally and effectively with Ambassadors, vendors, and guests.
Perform other duties as assigned.