Senior Manager, Experiential Ops & Production

Wasserman•Los Angeles, CA

12d•$68,000 - $85,000

About The Position

The Senior Manager, Production is an integral member of THE·TEAM’s Experiential Team, overseeing the successful delivery of agency projects from brief through execution. The role ensures that relevant resources, including operations and logistics, are allocated and delivered on time, within budget, and to the quality expected by THE·TEAM and its clients. The Senior Manager also contributes to department operations and processes, budgeting for live projects and pitches, agency quality control, and third-party supplier management. The position includes mentoring and developing Production Team members, managing client and supplier relationships, and providing guidance and leadership to working teams across client accounts. The role also supports business development by identifying new revenue opportunities with existing and potential clients.

Requirements

Minimum of a bachelor's degree.
4–7 years of relevant, progressively increasing operations experience; preferably in experiential, sports, or entertainment fields.
Ability to remain calm under pressure, manage multiple projects simultaneously, and meet deadlines.
In-depth understanding of the experiential landscape and demonstrated ability to deliver projects from the ground up.
Confidence presenting and communicating with senior clients.
Ability to independently craft complex, nuanced written communications for internal and external outreach.
Ability to navigate difficult issues and influence those involved toward a desired outcome.
Ability to work as an integral part of a team.
Solution-oriented mentality.
Ability to lead and inspire team members and generate positive morale.
Ability to multitask, prioritize workload, and coordinate proactively with others to meet deadlines.
Strong attention to detail and organizational skills.
Ability to thrive in a fast-paced environment and maintain a can-do attitude.

Nice To Haves

Agency experience preferred.
Experience in the experiential, sports, or entertainment field preferred.

Responsibilities

Oversee and manage elements of large-scale projects from planning through execution.
Collaborate with account teams to deliver projects in line with client objectives and agreed budgets.
Manage vendor relationships across areas including audio, lighting, staging, fabrication, graphics, digital technology, venues, and labor, ensuring suppliers meet agency standards for sustainability, ethical purchasing, diversity, quality control, and pricing.
Communicate regularly with agency and client teams about roles, responsibilities, budgets, schedules, and project status.
Develop, manage, and reconcile project budgets of $1 million or more, ensuring accurate budgeting and achievement of expected financial targets.
Develop production schedules and run of shows, and enforce deliverable dates important to program success.
Build and maintain client relationships, ensuring client needs are addressed in a timely manner throughout projects.
Manage relationships with trusted suppliers and other third parties during projects.
Lead working teams across client accounts by providing guidance, communicating a vision, and challenging teams to achieve goals.
Create a positive, collaborative teamwork environment grounded in company culture and values.
Provide work direction and guidance, including coaching, professional development, and training; guide deliverables and establish project-management best practices.
Cultivate account-specific collaboration, understand the nuances of individual account teams, and continually guide and evolve team processes as a trusted resource on integrated teams.
Contribute to business development efforts to identify new revenue opportunities with existing and potential clients.