Event & Production Manager John Paul Jones Arena

ASM Global•Charlottesville, VA

10d•$45,000 - $55,000•Onsite

About The Position

The Event & Production Manager at John Paul Jones Arena provides professional client services support in the planning, organization, and management of events of all sizes. Under the general supervision of the Director of Operations, the manager handles or delegates event coordination from booking through completion, monitors event logistics, and works with clients, facility staff, contractors, and other personnel to fulfill event needs. The role supervises event staff, including local part-time IATSE employees during conversions, show calls, and daily operations. Responsibilities also include interviewing, training, and reviewing department employees, scheduling and assigning tasks to Event Coordinators, serving as manager on duty when required, and supporting facility operations. The position is based at John Paul Jones Arena in Charlottesville, Virginia, and may require work inside or outside the building depending on event needs.

Requirements

At least 2 years of concert and live production experience and/or training.
Bachelor’s degree from a four-year college or university.
Working knowledge of facility management principles, services, and equipment for a similar facility.
Ability to prioritize multiple projects.
Excellent communication and interpersonal skills.
Excellent time management, organizational, planning, and solution-focused skills.
Knowledge of facility capabilities and event services, including technical requirements such as staging, rigging, IATSE, and NFPA Code for major concerts, family shows, and sporting events.
Experience with principles and techniques of supervision, training, and administrative duties.
Ability to manage and resolve conflict, make common-sense decisions, and act appropriately in high-tension and stressful situations.
Strong leadership skills demonstrated through professional presentation, appearance, and work ethic.
Knowledge of AutoCAD or similar software and Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.
Ability to work under limited supervision and interact with all levels of staff, including management.
Ability to work long and irregular hours that may vary according to functions and may include days, evenings, weekends, and holidays.

Nice To Haves

Venue management experience in an arena or stadium is preferred.

Responsibilities

Meet with promoters and client groups to plan and organize events and meetings, and identify opportunities to promote venue features and services.
Obtain technical requirements from promoters and clients; develop and execute event plans, create diagrams, fulfill riders, conduct advances, schedule and supervise labor calls, and process equipment orders.
Explain contract provisions, policies, and procedures to promoters and clients as they prepare for events.
Coordinate assigned events and meetings with internal departments, service contractors, other service providers, and external entities.
Work with the finance department to prepare event cost estimates and final billing.
Keep clients informed about deadlines and schedules, including staffing confirmations, meeting room setups, tour requests, and technical requirements.
Monitor events on site, maintain contact with clients and facility staff, and follow up on client requests, concerns, and problems.
Supervise and train event-day staff and oversee facility operations related to assigned events and meetings.
Assist with process improvements for operational setups and strikes to improve efficiency, profitability, and facility offerings.
Serve as manager on duty as required.
Supervise local IATSE part-time employees during conversions, show calls, and daily operations, including large or multiple groups.
Conduct employee interviews, training, and performance reviews; create schedules and assign tasks to Event Coordinators.
Attend planning, organizational, event, and facility meetings in support of facility operations.
Perform additional job duties as assigned.