Event & Production Manager John Paul Jones Arena

Legends Global•Charlottesville, VA

8d•Onsite

About The Position

The Event & Production Manager at John Paul Jones Arena provides professional client-services support for planning, organizing, and managing events of all sizes. Under the general supervision of the Director of Operations, the manager coordinates event logistics from booking through completion, working with clients, facility staff, contractors, and other service providers to meet event needs. The position also supervises and trains event staff, oversees facility operations for assigned events, and may serve as manager on duty. John Paul Jones Arena is operated through a partnership between Legends and the University of Virginia. Legends has managed the venue since it opened, supporting UVA Athletics, basketball, special events, and concerts. The arena is located in Charlottesville, Virginia, and has seating capacity of more than 14,000 for basketball games. The role requires at least two years of concert and live-production experience or training and a bachelor’s degree. The position may involve long and irregular hours, including days, evenings, weekends, and holidays, as well as work inside or outside the facility. The stated salary range is $45,000–$55,000, commensurate with experience.

Requirements

At least 2 years of concert and live-production experience and/or training.
Bachelor’s degree from a four-year college or university.
Working knowledge of facility-management principles, services, and equipment for a similar facility.
Ability to prioritize multiple projects.
Excellent communication and interpersonal skills.
Excellent time-management, organizational, planning, and solution-focused skills.
Knowledge of facility capabilities and event-related services, including technical requirements for staging, rigging, IATSE, and NFPA Code for major concerts, family shows, and sporting events.
Experience with supervision, training, and administrative duties.
Ability to manage and resolve conflict, make common-sense decisions, and take appropriate action in high-tension or stressful situations.
Strong leadership skills demonstrated through professional presentation, appearance, and work ethic.
Knowledge of AutoCAD or similar software and Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook.
Ability to work under limited supervision and interact with all levels of staff, including management.
Ability to work long and irregular hours that may vary with event functions and may include days, evenings, weekends, and holidays.
Ability to move around the facility, stand for long periods during events, and talk and hear; work may take place inside or outside the building as needed.

Nice To Haves

Venue-management experience in an arena or stadium.

Responsibilities

Meet with promoters and client groups to plan and organize events and meetings, and identify opportunities to promote venue features and services.
Communicate with promoters and clients to obtain technical requirements, create diagrams, fulfill riders, conduct event advances, schedule and supervise labor calls, process equipment orders, and coordinate related event information.
Explain contract provisions, policies, and procedures to promoters and clients during event preparation.
Coordinate event activities with internal departments, service contractors, other providers, and external entities.
Work with the finance department to prepare event cost estimates and final billing.
Keep clients informed about deadlines, including staffing confirmations, meeting-room setups, tour requests, and technical requirements.
Monitor events on event day and maintain close contact with clients and facility staff.
Follow up on client requests, concerns, and problems.
Supervise and train event-day staff and oversee facility operations related to assigned events and meetings.
Support process improvements for operational setups and strikes, including equipment and service needs, to improve profitability and facility offerings.
Serve as manager on duty as required.
Supervise local IATSE part-time employees during conversions, show calls, and daily operations, including supervising large groups or multiple small groups.
Conduct interviews, training, and performance reviews for department employees; create schedules and assign tasks to Event Coordinators.
Attend planning, organizational, event, and facility meetings in support of facility operations.
Perform additional duties as assigned.