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The Product Installation Engineer installs new tools at customer sites, working independently with only occasional guidance from managers. The role follows established procedures to deliver consistent, production-ready results within specified cycle times, using judgment within generally defined practices and policies. The engineer troubleshoots and repairs complex, system-level problems during installations, applying standard procedures, troubleshooting techniques, and installation best-known methods. They recognize when to escalate issues and communicate prior actions and data clearly to obtain support. The position also owns installation administration, including preparing field service reports and daily progress and non-conformance handoffs, and contributes to post-activity Quality Feedback Reports. The engineer must obtain necessary international travel documents and be prepared for extended periods of travel, including managing personal finances to avoid disruption to scheduled activities. Travel is 80–90% domestically and internationally by commercial transportation to customer sites. The engineer may assist junior engineers by providing guidance and technical support at customer sites, developing basic plans of action, and offering phone and on-site support. US citizenship is required. The position is based in Richardson, Texas.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed

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