Product Installation Engineer - SPTS - 90% Travel. TX based
About The Position
The Product Installation Engineer installs new tools at customer sites, working independently with only occasional guidance from managers. The role follows established procedures to deliver consistent, production-ready results within specified cycle times, using judgment within generally defined practices and policies. The engineer troubleshoots and repairs complex, system-level problems during installations, applying standard procedures, troubleshooting techniques, and installation best-known methods. They recognize when to escalate issues and communicate prior actions and data clearly to obtain support. The position also owns installation administration, including preparing field service reports and daily progress and non-conformance handoffs, and contributes to post-activity Quality Feedback Reports. The engineer must obtain necessary international travel documents and be prepared for extended periods of travel, including managing personal finances to avoid disruption to scheduled activities. Travel is 80–90% domestically and internationally by commercial transportation to customer sites. The engineer may assist junior engineers by providing guidance and technical support at customer sites, developing basic plans of action, and offering phone and on-site support. US citizenship is required. The position is based in Richardson, Texas.
Requirements
- US citizenship is required.
- Three years of experience in semiconductors or a related field, or military service experience.
- Ability to travel 80–90%, including internationally, and be ready for extended periods of travel.
Responsibilities
- Independently install new tools at customer sites, following procedures and delivering consistent, production-ready results within specified cycle times.
- Troubleshoot and repair complex system-level problems during installations using standard procedures, troubleshooting techniques, and installation best-known methods.
- Escalate problems when appropriate and communicate prior actions and relevant data clearly.
- Prepare field service reports and daily installation progress and non-conformance handoffs.
- Contribute to post-activity Quality Feedback Reports.
- Obtain necessary international travel documents and manage personal readiness and finances for extended travel.
- Travel 80–90% domestically and internationally by commercial transportation to customer sites.
- Assist junior engineers with guidance and technical support, develop basic plans of action, and provide phone and on-site support.
Benefits
- Medical, dental, vision, life, and other voluntary benefits
- 401(k) with company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits, including an employee assistance program (EAP)
- Paid time off and paid company holidays
- Family care and bonding leave
- Performance incentive programs may be available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
