Product Analyst Jobs

About The Position

Requirements

• 4+ years of experience in product analysis, business analysis, technical product management, or a similar role translating business/client requirements into technical specifications.
• Experience working directly with engineering teams to define, build, and test software or AI-driven products.
• Strong analytical skills: comfortable writing detailed requirements, test plans, and structured documentation.
• Experience testing and validating software or AI/conversational products, including designing test cases and reviewing output against expected behavior.
• Familiarity with AI/agentic or conversational products is a strong plus; comfort with tools like Claude, ChatGPT, or similar to support analysis and documentation is expected.
• Ability to manage multiple client-specific requirement sets simultaneously without losing accuracy or context.
• Strong written and verbal communication; ability to operate in ambiguity and bring structure to complex, evolving requirements.

Nice To Haves

• Experience in insurance, claims, FNOL, or auto glass/repair operations is a plus but not required.
• Experience supporting the launch of a new AI agent, chatbot, or automated workflow from definition through production scale.
• Familiarity with evaluation and observability practices for AI agents (test transcripts, accuracy scoring, failure analysis).
• Experience working with multiple external clients or business units with differing requirements on a shared product.
• Familiarity with digital analytics or performance platforms (e.g., Quantum Metric, Snowflake, or similar) to assess agent performance.

Responsibilities

• Define the agent's requirements: Gather and document client-specific FNOL scheduling requirements: business rules, workflows, edge cases, and exceptions across client contracts.
• Translate ambiguous or conflicting inputs from clients, Operations, and Sales into clear, testable specifications the technical team can build against.
• Maintain a single source of truth for requirements as they evolve, and flag scope or feasibility tradeoffs early.
• Drive execution with the technical team: Work daily with engineering to bring client requirements into the build, answering questions, resolving ambiguity, and keeping delivery unblocked.
• Prioritize and sequence requirements alongside the technical team's capacity and the roadmap set by the Product Director.
• Represent the client and business perspective in technical discussions, and represent technical constraints back to the business.
• Test and validate the agent: Design and execute test plans covering client-specific scenarios, business rules, and FNOL scheduling edge cases.
• Validate agent outputs against client requirements before launch and after every change, including manual review of conversation transcripts and scheduling outcomes.
• Identify failure patterns, log defects clearly, and drive them to resolution with engineering.
• Scale the agent across clients: Support rollout of the agent to new clients, adapting requirements and test plans to each client's specific needs.
• Monitor performance post-launch (accuracy, resolution rate, scheduling success, escalations) and flag issues or improvement opportunities.
• Build repeatable processes for requirements gathering, testing, and client onboarding so the agent scales efficiently.
• Bring clarity across teams: Act as the connective tissue between clients, Operations, Sales, and the technical team, ensuring nothing gets lost in translation.
• Communicate status, risks, and tradeoffs clearly to the Product Director and stakeholders.
• Bring structure to ambiguous problems and keep delivery moving when requirements are still taking shape.

Benefits

• Competitive weekly pay and bonus opportunities.
• Total job benefits valued at more than $10k.
• 401(k) plan with company matching
• Medical coverage plans customized to suit your needs
• Commitment to work/life balance through our paid time off (PTO) programs
• Company holidays
• Paid volunteer days
• Up to $5,250 in tuition reimbursement per year.