Business Channel Strategy & Product - Product Development Analyst

NBH Bank•Kansas City, MO

13h

About The Position

The Product Development Analyst supports the execution of new products and enhancements in payments and digital banking for consumer, small business, and commercial business lines. The role contributes market intelligence and other data to new product recommendations and business cases, and works with the Product Manager to plan, oversee, and lead assigned projects from ideation through completion. The analyst partners with vendors to understand current and future system functionality and collaborates with internal teams on product changes, including communicating updates to the training team. The analyst serves as a subject matter expert for assigned products and services; collaborates with Finance to evaluate product performance against financial expectations; manages vendor relationships, ongoing communications, and incident escalations; and assists with testing product enhancements. Associates are expected to build positive relationships with clients and colleagues, comply with applicable regulations and bank policies, and treat others with respect. The role is based in a typical office setting, with an 8 a.m.–5 p.m. core schedule, flexibility in start and end times, and possible after-hours assistance for projects, rollouts, and upgrades. Minimal travel may be needed for training or educational purposes.

Requirements

High school diploma or equivalent.
At least 5 years of relevant job experience with bank operations.
Valid driver's license and a driving history that meets the Bank's driver standards if driving is required for the position.
Strong written and verbal communication skills, including the ability to explain product functionality, requirements, and issues to technical and non-technical stakeholders.
Interpersonal and collaboration skills to work cross-functionally with Technology, Operations, Compliance, Finance, and external vendor partners.
Proficiency in Microsoft Excel and Word.
Analytical and problem-solving skills, including the ability to evaluate issues, identify root causes, and recommend solutions.
Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced product environment.
Ability to work with ambiguity and use critical thinking and structured analysis.
Ownership, accountability, attention to detail, and commitment to accurate, high-quality work.
Ability to grasp, push, pull, lift, bend, raise, and hold hands and arms overhead when completing certain tasks.
Ability to work at a rapid pace for extended periods, typically no longer than 10 hours.
Legally authorized to work in the United States.

Nice To Haves

At least 5 years of previous banking experience.
Associate degree or a relevant combination of education and job experience.
Continued education with an emphasis in math, statistics, analytics, and/or accounting.
Experience or familiarity with core banking systems such as FIS IBS or similar, and supporting product integrations.

Responsibilities

Support the execution of new products and enhancements in payments and digital banking across consumer, small business, and commercial business lines.
Gather market intelligence and other data to support new product recommendations and business cases.
Work with the Product Manager to plan, oversee, and lead assigned projects from ideation through completion.
Partner with vendors to understand current and future functionality of existing systems.
Collaborate with internal teams on product changes and communicate product and service updates to the training team.
Serve as a subject matter expert for assigned products and services.
Collaborate with Finance to analyze data and determine whether products meet financial expectations.
Manage assigned vendor relationships, including ongoing communication and incident escalation.
Assist with testing new and existing product enhancements.
Support product implementations and feature rollouts by coordinating teams, tracking milestones, and ensuring readiness.
Participate in and validate User Acceptance Testing (UAT).
Support development and execution of training materials, communications, and procedures for products, enhancements, and process changes.
Support reporting and KPI tracking, monitor product performance, identify trends, and highlight opportunities or risks.
Maintain current knowledge of and comply with regulations and bank policies and procedures relevant to the position.
Build rapport with clients and fellow associates and treat others with respect and consideration.