Business Channel Strategy & Product - Product Manager

NBH Bank•Kansas City, MO

13h

About The Position

The Product Manager supports the execution of new products and enhancements in payments and digital banking across consumer, small business, and commercial business lines. The role contributes market intelligence and other data to product recommendations and business cases, and works with the Product Director to plan, oversee, and lead assigned projects from ideation through completion. The Product Manager partners with vendors to understand existing and future system functionality and collaborates with internal teams on product changes, communicating updates to the training team to support training needs. Serving as a subject matter expert for assigned products and services, the Product Manager works with Finance to analyze whether products meet financial expectations, manages vendor relationships and escalates incidents, and assists with testing product enhancements. The role also leads, trains, motivates, and coaches Product Analysts. Associates are expected to build rapport with clients and colleagues, treat others respectfully, and maintain current knowledge of applicable regulations and bank policies, including OCC, CFPB, and OFAC requirements.

Requirements

Bachelor’s degree in Business, Finance, or an equivalent combination of education and work experience.
10 or more years of banking, product management, or treasury management experience.
Experience working with several core system providers.
Experience supporting online banking and online account opening.
Experience managing multiple vendors and partners.
Experience leading projects.
Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
Good oral, written, and interpersonal communication skills.
Excellent communication, interpersonal, presentation, diplomacy, problem-solving, organizational awareness, creative-thinking, and prioritization skills.
Ability to manage competing demands and multiple tasks or projects with quick turnarounds.
Ability to deal with ambiguity, think critically, solve problems creatively, plan and meet deadlines, and demonstrate personal accountability.
Ability to work at a rapid pace for extended periods, typically no longer than 10 hours.
Ability to travel occasionally for work assignments or training, less than 10% of the time.
Applicants must be legally authorized to work in the United States.

Nice To Haves

Master’s degree in Business, Finance, or an equivalent combination of education and work experience.
15 or more years of retail banking, small business banking, commercial banking, treasury management, or operations experience.
Advanced knowledge of Microsoft Word, Excel, and PowerPoint techniques.
Strong oral, written, and interpersonal communication skills.
Practical experience with the FIS IBS core system.

Responsibilities

Support execution of new payments and digital banking products and enhancements for consumer, small business, and commercial business lines.
Gather market intelligence and other data to support product recommendations and business cases.
Work with the Product Director to plan, oversee, and lead assigned projects from ideation through completion.
Partner with existing vendors to understand current and future functionality of systems.
Collaborate with internal teams on product changes and communicate product and service updates to the training team.
Serve as a subject matter expert for assigned products and services.
Collaborate with Finance to analyze product data and determine whether products meet financial expectations.
Manage assigned vendor relationships, maintain ongoing communication, and escalate incidents.
Assist with testing new and existing product enhancements.
Lead, train, motivate, and coach Product Analysts.
Gather, analyze, and maintain current information about key competitors and prepare regular analyses of competitors’ forms, rates, and offerings.
Lead User Acceptance Testing activities to ensure requirements are satisfied.
Develop and facilitate communications and training related to product implementation, market promotions, and product changes when needed.
Address end-user and front-line questions by working with internal and strategic vendor partners.
Interface with strategic vendor partners to roll out new products or enhancements to existing product functionality.
Maintain current knowledge and consistent compliance with applicable regulations and bank policies and procedures.