Sr Learning Product Analyst

Intuitive•Sunnyvale, CA

3d•Hybrid

About The Position

The Sr Learning Product Analyst supports the ongoing development, enhancement, and operation of the organization’s learning products, technologies, and platforms, including learning management systems (LMS), learning experience platforms, digital learning tools, and related integrations. The role combines product management, business analysis, technical problem-solving, and practical knowledge of enterprise learning technologies to deliver scalable solutions that meet learner, business, and operational needs. Working closely with product management, engineering, support teams, IT, and learning partners, the analyst gathers and clarifies needs; translates them into requirements, user stories, acceptance criteria, process flows, and documentation; and supports enhancements through testing, release, and adoption. The role also evaluates incoming requests, presents recommendations to product governance teams, investigates complex platform issues, and coordinates cross-functional resolution. The position is hybrid, with three days in the office and two days remote per week.

Requirements

At least three years of experience with enterprise learning products, technologies, or platforms, including exposure to configuration, troubleshooting, testing, reporting, integrations, or administration.
Bachelor’s degree in product management, business, information systems, learning technology, computer science, engineering, or a related field, or equivalent practical experience.
Working knowledge of enterprise learning products or platforms, such as learning management systems, learning experience platforms, content authoring tools, assessment solutions, or digital learning applications, including common configuration and administration activities.
Experience performing junior product management, product analyst, business analyst, systems analyst, or similar responsibilities.
Ability to translate business and user needs into clear requirements, user stories, acceptance criteria, workflows, and test scenarios.
Strong technical aptitude and ability to understand system behavior, integrations, data flows, configuration options, and dependencies.
Experience working with product management, engineering, IT, support teams, and business stakeholders in an Agile or iterative delivery environment.
Ability to investigate learning product and platform issues, document findings, distinguish configuration, integration, or process issues from product defects, and coordinate resolution across teams.
Strong presentation and facilitation skills, including presenting needs, recommendations, risks, and status updates to cross-functional governance teams.
Strong relationship-management skills and demonstrated ability to work directly with learning, training, or business partners.
Experience supporting UAT, release readiness, go-live activities, and post-release validation.
Foundational knowledge of AI assistants and agents and evolving AI trends.
Strong written and verbal communication skills, including the ability to make technical information understandable to nontechnical stakeholders.
Strong analytical, organizational, and problem-solving skills, with the ability to manage multiple priorities and follow work through completion.

Nice To Haves

Experience supporting enterprise systems in a medical-device, healthcare, or other regulated environment.
Experience with learning technologies such as Totara or other LMS platforms, learning experience platforms, content authoring and management tools, assessment or credentialing solutions, learning analytics, or simulation and digital learning applications.
Familiarity with Agile product delivery, backlog refinement, user-story development, acceptance criteria, and release planning.
Experience partnering with learning organizations or supporting enterprise learning products, technologies, or platforms.
Familiarity with APIs, data integrations, identity management, system permissions, and reporting concepts.
Experience with Jira, Azure DevOps, or a comparable product and development work-management platform.
Knowledge of interoperability across learning technologies, including content standards, data exchange, and integration of complementary learning tools.

Responsibilities

Gather, analyze, and translate business, learner, and system needs into product requirements, user stories, acceptance criteria, process flows, and supporting documentation.
Develop functional and technical understanding of learning products and platforms, including learner access, content delivery, learning pathways, assessments, credentials, permissions, notifications, analytics, and integrations.
Use learning technology administration and configuration knowledge to evaluate requests, investigate issues, validate expected behavior, and recommend sustainable solutions; the role is not the primary administrator for each platform.
Prepare and present enhancement requests, business needs, platform issues, solution options, and recommendations to product governance and core team stakeholders.
Work with learning partners to understand goals, clarify requirements, assess platform capabilities, and guide requests toward suitable product, configuration, process, or support solutions.
Partner with product management, engineering, IT, and other technical teams to refine requirements and support delivery of out-of-the-box and custom functionality.
Analyze the impact of design and configuration decisions on learner experience, business processes, integrations, reporting, interoperability, maintainability, and future upgrades.
Support backlog management, refinement, prioritization, release planning, and delivery tracking with product management and engineering.
Develop and execute User Acceptance Testing plans, scenarios, and scripts, and coordinate business validation of new functionality, fixes, and platform changes.
Investigate complex learning technology issues, identify potential root causes, document findings, and coordinate resolution with support, engineering, IT, product management, and technology providers as appropriate.
Provide leadership for learning product and platform support by assisting with triage, prioritization, escalation, stakeholder communication, and cross-functional resolution.
Identify recurring support issues and recommend product, platform, process, training, or documentation improvements to reduce support demand and improve user experience.
Support go-live planning, release communications, change management, post-release validation, and stabilization activities.
Facilitate or participate in cross-functional meetings and provide status updates, recommendations, decisions needed, risks, dependencies, and next steps.
Research learning products, technologies, platforms, LMS capabilities, emerging digital learning tools, and industry practices to recommend practical ecosystem improvements.
Exercise independent judgment and problem-solving, escalating significant product, technical, compliance, or operational risks appropriately.