Sr Learning Product Analyst

Intuitive•Sunnyvale, CA

4d•$105,500 - $167,900•Onsite

About The Position

The Sr Learning Product Analyst supports the ongoing development, enhancement, and operation of Intuitive’s learning products, technologies, and platforms, including learning management systems, learning experience platforms, digital learning tools, and related integrations. The role combines product management, business analysis, technical problem-solving, and practical knowledge of enterprise learning technologies to deliver scalable solutions that meet learner, business, and operational needs. Working closely with product management, engineering, support teams, and learning partners, the analyst gathers and clarifies needs, translates them into requirements and user stories, and supports enhancements through testing, release, and adoption. The role evaluates incoming requests, presents recommendations to product governance teams, investigates complex platform issues, and coordinates cross-functional resolution. The position is described in the working-conditions section as hybrid, with three days in the office and two remote per week. A separate job-detail field states that the job is fully onsite.

Requirements

Working knowledge of enterprise learning products, technologies, or platforms—such as LMSs, learning experience platforms, content authoring tools, assessment solutions, or digital learning applications—including common configuration and administration activities.
Experience in junior product management, product analysis, business analysis, systems analysis, or similar responsibilities.
Ability to translate business and user needs into requirements, user stories, acceptance criteria, workflows, and test scenarios.
Strong technical aptitude and ability to understand system behavior, integrations, data flows, configuration options, and dependencies.
Experience working with product management, engineering, IT, support teams, and business stakeholders in an Agile or iterative delivery environment.
Ability to investigate learning product and platform issues, document findings, distinguish configuration, integration, or process issues from product defects, and coordinate resolution.
Strong presentation and facilitation skills, including presenting needs, recommendations, risks, and status updates to cross-functional governance teams.
Strong relationship-management skills and demonstrated ability to work directly with learning, training, or business partners.
Experience supporting UAT, release readiness, go-live activities, and post-release validation.
Foundational knowledge of AI assistants and agents and evolving AI trends.
Strong written and verbal communication skills, including the ability to make technical information understandable to nontechnical stakeholders.
Strong analytical, organizational, and problem-solving skills, including the ability to manage multiple priorities and follow work through completion.
At least three years of experience with enterprise learning products, technologies, or platforms, including exposure to configuration, troubleshooting, testing, reporting, integrations, or administration.
Bachelor’s degree in product management, business, information systems, learning technology, computer science, engineering, or a related field, or equivalent practical experience.
Ideally, three years of relevant experience in product analysis, product management, business analysis, systems support, learning technology, or enterprise applications.

Nice To Haves

Experience supporting enterprise systems in a medical-device, healthcare, or other regulated environment.
Experience with one or more learning technologies, such as Totara or other LMS platforms, learning experience platforms, content authoring and management tools, assessment or credentialing solutions, learning analytics, or simulation and digital learning applications.
Familiarity with Agile product delivery, backlog refinement, user-story development, acceptance criteria, and release planning.
Experience partnering with learning organizations or supporting enterprise learning products, technologies, or platforms.
Familiarity with APIs, data integrations, identity management, system permissions, and reporting concepts.
Experience with Jira, Azure DevOps, or a comparable product and development work-management platform.
Knowledge of interoperability across learning technologies, including content standards, data exchange, and integration of complementary learning tools.

Responsibilities

Partner with product management to turn business, learner, and system needs into product requirements, user stories, acceptance criteria, process flows, and supporting documentation.
Build functional and technical understanding of learning products and platforms, including learner access, content delivery, learning pathways, assessments, credentials, permissions, notifications, analytics, and integrations.
Apply knowledge of learning technology administration and configuration to assess requests, investigate issues, validate expected behavior, and recommend sustainable solutions, without serving as each platform’s primary administrator.
Prepare and present enhancement requests, business needs, platform issues, solution options, and recommendations to product governance and core team stakeholders.
Work with learning partners to understand goals, clarify requirements, assess platform capabilities, and guide requests toward suitable product, configuration, process, or support solutions.
Partner with product management, engineering, IT, and technical teams to refine requirements and support delivery of out-of-the-box and custom functionality.
Analyze the effects of design and configuration decisions on learner experience, business processes, integrations, reporting, interoperability, maintainability, and future upgrades.
Support backlog management, refinement, prioritization, release planning, and delivery tracking with product management and engineering.
Develop and execute User Acceptance Testing plans, scenarios, and scripts, and coordinate business validation of functionality, fixes, and platform changes.
Investigate complex learning technology issues, identify potential root causes, document findings, and coordinate resolution with relevant internal teams and technology providers.
Provide leadership for learning product and platform support activities, including triage, prioritization, escalation, stakeholder communication, and cross-functional resolution.
Identify recurring support issues and recommend product, platform, process, training, or documentation improvements to reduce support demand and improve user experience.
Support go-live planning, release communications, change management, post-release validation, and stabilization.
Facilitate or participate in cross-functional meetings, communicating status, recommendations, decisions needed, risks, dependencies, and next steps.
Research learning products, platforms, LMS capabilities, emerging digital learning tools, and industry practices to recommend practical ecosystem improvements.
Use independent judgment and problem-solving, escalating significant product, technical, compliance, or operational risks appropriately.