Sr. Analyst, Product Development

Royal Caribbean Cruises Ltd•Miami, FL

3d•Onsite

About The Position

The Sr. Analyst, Product Development supports the development and delivery of guest experience initiatives for Celebrity Cruises. Based onsite in Miami, the role helps translate approved product concepts and strategies into detailed plans and coordinates cross-functional execution across ships and/or destinations. The position focuses on creating thoughtful, seamless guest journeys and ensuring concepts are operationally, technically, and financially feasible. The Sr. Analyst develops guest experience briefs, playbooks, presentations, and supporting materials; communicates project status to leadership and partners; and helps align requirements, stakeholders, and delivery plans. The role also supports launch readiness through startup plans, training materials, and standard operating procedures, and monitors product delivery through audits, success criteria, and KPIs. Travel is required, including travel onboard ships or to shipyards, and may involve domestic and international destinations.

Requirements

Minimum 2 to 3 years of experience in a product, design, marketing, or similar role.
Bachelor’s degree required.
Proven success in a fast-paced environment with demanding timelines.
Ability to communicate effectively across a large ecosystem of partners and builders spanning product definition, design, and construction.
Exceptional verbal and written communication and project/program leadership skills, including communication with executive-level stakeholders.
Ability to assemble, lead, and influence cross-functional teams to execute a vision.
Ability to craft and communicate compelling, influential stories to partners and collaborators.
Ability to document and package detailed operational requirements and experiences.
Strong attention to detail and follow-through.
Self-starter who can find answers and independently propose initiatives and solutions.
Ability to collaborate, achieve actionable results through others, and build strong, sustainable relationships.
Creative problem-solving skills and ability to turn ideas into action, with a positive outlook and personal initiative.
Methodical approach to research, organization, prioritization, and implementation.
Ability to travel up to 20–30% of the time.

Nice To Haves

Master’s degree.
Experience working with architects, designers, creative and innovation consultants.
Experience in the travel industry.
Experience developing products grounded in strategies driven by consumer insights.

Responsibilities

Turn approved concept strategies and business cases into detailed, actionable plans and drive cross-functional execution through launch.
Create guest experience briefs and playbooks that outline the guest journey and key components, using clear storytelling, attention to detail, and data.
Update leadership and partners on project status, clarify requirements, and maintain alignment on the vision and progress.
Partner with cross-functional teams to define and account for the requirements needed to deliver each experience.
Assess operational, technical, and financial feasibility with partners; identify solutions to feasibility challenges and create materials and forums to align on a path forward.
Identify opportunities to improve products throughout development.
Lead documentation, review, and approval of briefs and supporting materials.
Apply the project management framework, communicate changes and priority shifts to cross-functional teams, and provide regular progress updates to direct management.
Work with operations and design teams on run-of-show events to demonstrate programming and ensure delivery aligns with the product vision.
Collaborate with Marketing, Public Relations, and Revenue Management to ensure current information is accurately reflected in brand communications and systems.
Establish startup plans and training materials to support flawless execution of concepts and experiences.
Track startup plans and develop training materials, SOPs, or playbooks for onboard execution.
Ensure onboard and onshore product delivery is consistent with the vision and playbooks for new products.
Drive audits and post-delivery monitoring of new products and experiences.
Ensure product standards, practices, and experience design guidelines are consistent across the brand.
Define success criteria and coordinate post-delivery audits using metrics and KPIs.
Support the processes and governance for guest-facing product changes in accordance with the Operational Excellence standard assigned to Product Development.