Poker Dealer Jobs

About The Position

Requirements

• Must be at least 18 years of age.
• Bachelor’s degree from a four-year college or university, or at least five years of experience in a comparable Poker Operations leadership position, or an equivalent combination of education and experience.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Excel and Word and knowledge of Poker operating systems.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the general public.
• Extensive knowledge of Poker Operations.
• Flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to perform arithmetic calculations and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
• Must meet credentialing requirements of the Pennsylvania Gaming Control Board.
• Ability to perform the essential duties, with reasonable accommodations available for individuals with disabilities.

Responsibilities

• Supervise and manage staff in the Poker area.
• Develop and implement operational goals, and monitor performance and profit objectives.
• Create effective schedules while managing labor costs, staffing objectives, and guest satisfaction.
• Assist with the department budget process, provide recommendations, ensure compliance with budget initiatives, and report budget concerns.
• Promote and demonstrate superior customer service and ensure team members follow customer service standards.
• Support achievement of department customer service goals and resolve customer complaints and inquiries about Poker policies and services.
• Maintain accountability for chips, cards, and other gaming equipment.
• Direct and manage Poker tournaments, ensure rules and regulations are followed, assist with registration as needed, and ensure winners are calculated correctly.
• Work with Marketing to develop customer loyalty through Poker Room promotions and tournaments.
• Work with the Vice President/Director to implement strategies for customer service, comping, games layout and mix, revenue growth, and expense management.
• Make decisions about implementing and overseeing strategies for engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management across areas of responsibility.
• Address and manage team member feedback, suggestions, complaints, and grievances.
• Protect company assets and ensure regulatory compliance within the area of responsibility, reporting potential issues to Executive Management or the GM.
• Maintain confidentiality in departmental and company matters.
• Provide complimentary privileges within prescribed limits and in accordance with the approved Comp Matrix.
• May serve as Table Games Shift Manager in that manager’s absence.
• Develop and deliver staff training programs and administer rewards and recognition programs.
• Evaluate team members, provide constructive performance feedback, and make staffing recommendations, including interviewing, hiring, and scheduling.
• Determine work procedures, expedite workflow, and handle employee performance through discipline, coaching, and counseling.

Benefits

• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off, earned according to local policy and increasing with length of employment.
• Wellness programs designed to support financial, physical, and mental well-being.