POKER DEALER

The Pueblo of Sandia•Albuquerque, NM

11d•$7 - $8•Onsite

About The Position

The Poker Dealer deals assigned poker games accurately, professionally, and proficiently in accordance with company policies and procedures and applicable gaming regulations. The role protects the integrity of games, supports customers, handles game transactions, and maintains a friendly and courteous atmosphere. Team members are expected to provide quality guest service, follow internal controls and regulatory procedures, and meet performance standards and identified Key Performance Indicators.

Requirements

High school diploma, GED certification, or equivalent; relevant work experience or education may be substituted to satisfy education and/or work experience requirements.
Must be at least 21 years of age.
Must read, write, and speak English fluently.
Must be able to obtain and maintain the required STGC Gaming License.
Must complete pre-employment and random drug screening.
Ability to deal cards in an acceptable manner as determined by management.
Ability to interact with coworkers and the public patiently, courteously, and professionally.
Ability to handle cash and chip exchanges efficiently and accurately.
Ability to receive, count, and pay out tournament winnings.
Knowledge of card suits and winning poker combinations, poker-game processes and rules, Poker Card Room rules and procedures, and proper shuffle-machine procedures.
Ability to follow Bad Beat Jackpot procedures and payouts and deal all types of tournaments.
Ability to work odd and unusual hours, including weekends and overtime.
Ability to work a flexible schedule, including weekends and holidays.
Ability to meet the position’s physical demands, including seeing, walking, sitting, standing, stooping, and talking; sustained sitting and standing are required.
One year of prior poker dealing experience is preferred, though a certified external training program, in-house training program, or passing a table audition may substitute for experience.

Nice To Haves

One year of prior poker dealing experience; an external structured training program with certification, an in-house training program, or passing a table audition may substitute for experience.

Responsibilities

Greet customers and assist with seating and transferring them.
Protect and control the integrity of games being dealt.
Expedite customer chip purchases and assist with table fills.
Follow card-shuffling and handling procedures, including box strips, card delivery and pitching, deck protection, discard accountability, and deck handling.
Deal the proper number of cards in sequence according to the game and number of players.
Conduct games according to company policies and procedures, handle player transactions, and notify Poker Management of irregularities.
Comply with the Sandia Resort and Casino System of Internal Controls.
Control card-table gaming actions and enforce game rules and company policies and procedures.
Collect the proper rake and Bad Beat Jackpot or promotional amounts.
Ensure players follow betting procedures.
Count and verify the impressed bank.
Maintain a professional, friendly, and courteous atmosphere for customers.
Follow proper dealer-rotation procedures and procedures for accepting tips.
Promote Player’s Club Card registration with customers.
Follow Title 31 procedures.
Maintain punctual and regular attendance according to the assigned schedule and Attendance Policy.
Serve as an initial point of contact for guest inquiries and respond courteously and attentively.
Demonstrate empathy when guest problems occur and resolve issues in a timely manner to support guest satisfaction.
Understand the products and services offered and build respectful, confident relationships with guests while remaining friendly and approachable.
Perform additional duties and responsibilities as assigned or necessary.