Planner Jobs

About The Position

Requirements

• Bachelor's degree from an accredited institution.
• Legally authorized to work in the United States; employment eligibility will be verified at hire. Visa sponsorship is unavailable.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple projects and work as a self-starter.
• Competent use of an automated order system.
• Solid foundational knowledge of manufacturing processes and material flow.
• Strong quantitative analysis skills, including use of Microsoft Excel.
• Ability to develop and use planning strategies.

Nice To Haves

• APICS Certification.

Responsibilities

• Communicate with regular and prospective customers about requirements and customer-service concerns, and answer questions.
• Respond promptly to customer inquiries about key project status, open orders, and unresolved issues.
• Check and audit scheduling rules and coordinate with other departments to support plant on-time delivery targets.
• Track open items, secure purchase order coverage, and resolve contractual issues that delay order input or shipment of customer requirements.
• Process orders for assigned accounts, including order entry and maintenance, placement with outplant vendors, order review, customer acknowledgment, and resolution of items delaying manufacturing release or shipment.
• Address customer complaints about service failures and refer them to designated departments for investigation.
• Coordinate with the Master Scheduler to plan and schedule departmental and operational workflow according to manufacturing sequences and lead times.
• Confer with department supervisors to determine the status of assigned projects.
• Expedite operations that delay schedules and adjust schedules to address unforeseen conditions.
• Reconcile shipments daily.
• Review and communicate customer demand and help prioritize and schedule work.
• Track schedule attainment, throughput, on-time delivery, revenue-related measures, customer satisfaction, and finished and shipped goods; plan according to customer-provided information and internal capability and capacity, adjusting as needed.
• Act as a liaison between customers and the plant, communicate customer priorities, and coordinate stakeholders to achieve goals.
• Monitor inventory and information accurately, follow through on details, and develop repeatable processes and systems in response to issues or opportunities.
• Coordinate internal resources and develop plans to restore schedules when necessary, including in response to short-notice customer demands.
• Represent plant interests and capabilities to customers, manage expectations, communicate difficult news, and gain commitment from internal and external stakeholders.