Experience Planner Trainer
Canyon Ranch•Tucson, AZ
About The Position
Canyon Ranch in Tucson is seeking an Experience Planner Trainer to coach and develop the Experience Planning team and help deliver outstanding guest experiences. The role supports training for new and current staff in Canyon Ranch systems, services, and guest engagement; provides ongoing mentoring and constructive feedback; and helps resolve guest concerns and adjust staffing to maintain service excellence. It also organizes training materials, tracks staff progress, and supports the department’s operational needs.
Requirements
- Three to five years of experience in a similar role or related field.
- Associate degree required.
- Strong communication, problem-solving, and leadership skills.
- Proficiency in Microsoft Office and systems such as Opera.
Nice To Haves
- Experience in coaching, education, or wellness.
- Bachelor’s degree preferred.
Responsibilities
- Help develop and lead training programs for new and current staff.
- Ensure staff mastery of Canyon Ranch systems, services, and guest engagement.
- Mentor staff and provide ongoing support for their development.
- Monitor guest interactions and provide constructive feedback.
- Help resolve guest concerns and adjust staffing as needed.
- Maintain service excellence and enhance the guest experience.
- Organize training materials and track staff progress.
- Support the department’s operational needs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 25 paid days off per year
- Free health club membership with access to 60 fitness classes
- Access to lectures and workshops
- 55% off services
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
