Experience Planner - Call Center
About The Position
The Experience Planner helps guests bring their wellness goals to life through personalized guidance and thoughtful planning. The role connects with guests by phone, email, and chat to understand their interests and recommend Canyon Ranch stays, Designed Experiences, and services. Using consultative sales skills, the Experience Planner turns conversations into bookings, meets sales goals, and builds lasting guest relationships. The role includes conducting pre-arrival consultations and creating personalized itineraries that bring together spa services, fitness activities, dining, and other wellness experiences. The Experience Planner coordinates reservation details, introduces guests to digital planning tools, provides timely follow-up, and maintains accurate, confidential guest records. The position also involves ongoing training and coaching and sharing expertise with new colleagues. This hybrid position is based in Tucson, Arizona, or Lenox, Massachusetts, with a combination of onsite and remote work.
Requirements
- Three to five years of experience in hospitality, reservations, sales, customer service, or a related field.
- Associate degree, equivalent training, or related experience required.
- Strong consultative sales, guest service, verbal communication, and written communication skills.
- Excellent organization and attention to detail, with the ability to manage multiple priorities.
- Proficiency in Microsoft Office and reservation and scheduling systems, including Opera and Concept.
- Flexibility to work evenings and weekends and onsite in Tucson or Lenox as part of a hybrid schedule.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Connect with guests by phone, email, and chat to learn about their interests and wellness goals.
- Recommend Canyon Ranch stays, Designed Experiences, and services.
- Use consultative sales skills to convert conversations into bookings, meet sales goals, and build lasting guest relationships.
- Conduct pre-arrival consultations and create personalized guest itineraries.
- Coordinate reservation details across spa services, fitness activities, dining, and other wellness experiences.
- Introduce guests to digital planning tools and provide timely follow-up.
- Maintain accurate and confidential guest records.
- Participate in training and coaching and share expertise with new colleagues.
Benefits
- Competitive salary and benefits package.
- Health insurance.
- Dental insurance.
- Vision insurance.
- 401(k) matching.
- Paid time off.
- Exclusive access to Canyon Ranch amenities and discounted programs at its properties through YouPlay.
- Supportive and collaborative team environment.
- Opportunities for professional development and growth.
- Opportunity to partner and collaborate with experts in health, fitness, spa, and spirituality.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
